Applications & Technology

Technology Application Availability

See a list of technology hours of availability and outages for your Fannie Mae application(s).  Please note, this list is not all-inclusive.  If you don't see your application on this list, please refer to the application page for updates regarding availability.


Hours of availability and outages by application

User Help

Have a question?  Access the page below for ways to contact the Technology Support Center for help.

Contact Technology Support

Asset Management Network ALERT:

AMN/HSSN and SMDU Case Management functionality will be unavailable from 7:00 a.m. to 4:00 p.m. Eastern Time on Saturday, October 15, 2022 to implement the 28.4 release.

Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month.

Cash Remittance System

You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date.

Collateral Underwriter ALERT:

Due to scheduled maintenance, Collateral Underwriter® (CU®) will be unavailable during the following windows:
•    Saturday, Oct. 15 from 8 a.m. ET until 2 p.m. ET
•    Saturday, Oct. 22 from 8 a.m. ET until 2 p.m. ET 
Any new appraisal submissions to Fannie Mae will not be displayed in CU and will be processed automatically when the maintenance is complete.

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.

Condo Project Manager

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.

Credit Variance Administration System

Every day, 24 hours a day.

Default Reporting Application

Every day, 24 hours a day.

Desktop Underwriter & Desktop Originator ALERT:

Due to scheduled maintenance, CU will be unavailable during the following windows:
•    Saturday, Oct. 15 from 8 a.m. ET until 2 p.m. ET
•    Saturday, Oct. 22 from 8 a.m. ET until 2 p.m. ET 
All collateral services, including appraisal waiver services, value rep and warrant relief messages, and CU messages in Desktop Underwriter® (DU)®, will be unavailable during the outage.

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.

Desktop Underwriter Validation Service

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance.

Developer Portal

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. 

Document Certification

Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.

EarlyCheck

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance.

eBoutique

Monday through Friday, 9 a.m. to 8 p.m. ET.

Equator for Servicers

Every day, 24 hours a day.

eTransfers

Monday through Friday, 9 a.m. to 5 p.m. ET.

Fannie Mae Connect

Every day, 24 hours a day, except from 10 a.m. to 2 p.m. ET the third Sunday each month due to maintenance.

Fannie Mae Invoicing

Every day, 24 hours a day.

File Transfer Portal

Every day, 24 hours a day.

Form 582

Every day, 24 hours a day.

Loan Delivery

Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance.

Loan Delivery Test Environment

Every day, 24 hours a day, except 11 a.m. to 8 p.m. ET the 1st and 2nd Thursdays each month and from 5 p.m. ET Saturday to 8 a.m. ET Sunday every week due to maintenance.

Loan Quality Connect

Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance.
 

MarketPoint

Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.

Master Servicing Portfolio Manager

Every day, 24 hours a day, except from 2 a.m. to 6 a.m. ET every second Sunday.

MBS Trading Portal

Every day, 24 hours a day. Trading hours are 8 a.m. ET to 5:00 p.m. ET Monday – Friday.

Mortgage Insurance Claims Portal

Every day, 24 hours a day.

Pricing & Execution - MBS

Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance.

Pricing & Execution Whole Loan

Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.

Property 360

Every day, 24 hours a day.

Quick Exchange

Every day, 24 hours a day.

Servicer Expense Reimbursement

Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.

Servicer's Reconciliation Facility

Monday through Saturday, 8 a.m. to 10 p.m. ET.

Servicing Management Default Underwriter (SMDU)

The following SMDU functionality is available every day, 24 hours a day, except from 7 p.m. ET on Sunday to 5 a.m. ET on Monday for maintenance:  

Loss Mitigation “Automated Workout Decisioning”

Loss Mitigation Valuations

Borrower-Initiated Requests to Terminate Mortgage Insurance

For SMDU Loss Mitigation “Case Management” functionality, refer to the AMN application hours of availability. 

After Hours Support

Servicing Marketplace

Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance.

Servicing Transfer Approval

Every day, 24 hours a day.

Technology Manager ALERT:

Due to system maintenance, Technology Manager will be unavailable from 9 p.m. ET Saturday, October 8 until 3 a.m. ET Sunday, October 9.

Every day, 24 hours a day.

Uniform Closing Dataset Collection Solution

Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance.

Uniform Collateral Data Portal ALERT:

The UCDP integration environment will also have a planned maintenance window and be unavailable from 9 p.m. ET on Tuesday, Oct. 4 until 3 a.m. ET on Wednesday, Oct. 5.

Due to scheduled maintenance, CU will be unavailable during the following windows:
•    Saturday, Oct. 15 from 8 a.m. ET until 2 p.m. ET
•    Saturday, Oct. 22 from 8 a.m. ET until 2 p.m. ET 
Any new appraisal submissions to Fannie Mae will show the status “In Progress” in UCDP and will be processed automatically when the outage is complete.
 

Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays.

UCDP Maintenance Calendar

Valuation Management System

Every day, 24 hours a day.