Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| Asset Management Network | ALERT: AMN/HSSN and SMDU Case Management functionality will be unavailable from 7:00 a.m. to 4:00 p.m. Eastern Time on Saturday, October 15, 2022 to implement the 28.4 release. Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | ALERT: Due to scheduled maintenance, Collateral Underwriter® (CU®) will be unavailable during the following windows: Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Reporting Application | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | ALERT: Due to scheduled maintenance, CU will be unavailable during the following windows: Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Desktop Underwriter Validation Service | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Document Certification | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance. |
| eBoutique | Monday through Friday, 9 a.m. to 8 p.m. ET. |
| Equator for Servicers | Every day, 24 hours a day. |
| eTransfers | Monday through Friday, 9 a.m. to 5 p.m. ET. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 10 a.m. to 2 p.m. ET the third Sunday each month due to maintenance. |
| Fannie Mae Invoicing | Every day, 24 hours a day. |
| File Transfer Portal | Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except 11 a.m. to 8 p.m. ET the 1st and 2nd Thursdays each month and from 5 p.m. ET Saturday to 8 a.m. ET Sunday every week due to maintenance. |
| Loan Quality Connect | Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| MarketPoint | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Master Servicing Portfolio Manager | Every day, 24 hours a day, except from 2 a.m. to 6 a.m. ET every second Sunday. |
| MBS Trading Portal | Every day, 24 hours a day. Trading hours are 8 a.m. ET to 5:00 p.m. ET Monday – Friday. |
| Mortgage Insurance Claims Portal | Every day, 24 hours a day. |
| Pricing & Execution - MBS | Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Property 360 | Every day, 24 hours a day. |
| Quick Exchange | Every day, 24 hours a day. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer's Reconciliation Facility | Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Management Default Underwriter (SMDU) | The following SMDU functionality is available every day, 24 hours a day, except from 7 p.m. ET on Sunday to 5 a.m. ET on Monday for maintenance: Loss Mitigation “Automated Workout Decisioning” Loss Mitigation Valuations Borrower-Initiated Requests to Terminate Mortgage Insurance For SMDU Loss Mitigation “Case Management” functionality, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Transfer Approval | Every day, 24 hours a day. |
| Technology Manager | ALERT: Due to system maintenance, Technology Manager will be unavailable from 9 p.m. ET Saturday, October 8 until 3 a.m. ET Sunday, October 9. Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Uniform Collateral Data Portal | ALERT: The UCDP integration environment will also have a planned maintenance window and be unavailable from 9 p.m. ET on Tuesday, Oct. 4 until 3 a.m. ET on Wednesday, Oct. 5. Due to scheduled maintenance, CU will be unavailable during the following windows: Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
| Valuation Management System | Every day, 24 hours a day. |
