Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| APS for Loan Modifications and Mortgage Release | Every day, 24 hours a day. |
| Asset Management Network | Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Management Reporting System | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Desktop Underwriter Validation Service | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | ALERT: To implement the Developer Portal 2.5 release, the Developer Portal will be unavailable in the following environments: Acceptance:
CLVE:
Production:
Every day, 24 hours a day. |
| Document Certification | ALERT: Due to system maintenance and implementations, Document Certification will be unavailable from 10 p.m. ET Friday Oct. 30, until 8 a.m. Saturday Oct. 31. Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance. |
| Equator for Servicers | Every day, 24 hours a day. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance. |
| File Transfer Portal | ALERT: FTP will be unavailable from 6:00 a.m. ET to 2:00 p.m. ET on Saturday November 7, 2020 to implement the 7.1 Release. All workflows will be impacted. Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | ALERT: Due to system maintenance and implementations, Loan Delivery availability will be impacted from:
Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Quality Connect | Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| Pricing & Execution - MBS | Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer Invoicing | Every day, 24 hours a day. |
| Servicer's Reconciliation Facility | Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Execution Tool | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Management Default Underwriter (SMDU) | Every day 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Technology Manager | Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution | ALERT: UCD Collection Solution will be unavailable from 9 p.m. ET on Friday, Oct. 30 until 8 a.m. ET on Saturday, Oct. 31 for system maintenance. Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Uniform Collateral Data Portal | ALERT: There will be an extended maintenance period for the Uniform Collateral Data Portal® (UCDP®) from 5 p.m. ET on Saturday, Oct. 31 until 8 a.m. ET on Sunday, Nov. 1. During this time, any new appraisal submissions to Fannie Mae will have a status of “In Progress” and will be processed automatically in UCDP when maintenance is complete. Contact your GSE account/integration team or the UCDP Support Center at 1-800-917-9291 with any questions. Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
| Valuation Management System | Every day, 24 hours a day. |
