Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| APS for Loan Modifications and Mortgage Release | Every day, 24 hours a day. |
| Asset Management Network | ALERT: SMDU Case Management will be unavailable for maintenance from 4:00 p.m. ET on Saturday, April 17 until 7 a.m. ET Monday, April 19. Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Management Reporting System | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Desktop Underwriter Validation Service | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | ALERT: To support the upcoming release, the Developer Portal will undergo scheduled maintenance in the following environments: ACPT: Wednesday, April 21, 2021 from 2 p.m. to 6:00 p.m. ET Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Document Certification | ALERT: Due to system maintenance and implementations, Document Certification will be unavailable from 10 p.m. ET Friday, April 16 until 10 a.m. ET Saturday, April 17. Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | ALERT: Due to system maintenance, EarlyCheck will be unavailable from 10 p.m. ET Friday, April 16 to 10 a.m. ET Saturday, April 17. Also, EarlyCheck will not return appraisal information from 11 p.m. ET Saturday, April 17 to 1 a.m. ET Sunday, April 18, however, all other functions will be available during this time. Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance. |
| Equator for Servicers | Every day, 24 hours a day. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance. |
| File Transfer Portal | Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | ALERT: Due to system maintenance and implementations, Loan Delivery will be unavailable from 10 p.m. ET Friday, April 16 until 10 a.m. ET Saturday, April 17. Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Quality Connect | ALERT: Loan Quality Connect will be unavailable Saturday, April 24th from 6 a.m. ET to 12 p.m. ET for system maintenance. Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| MarketPoint | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Pricing & Execution - MBS | Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer Invoicing | Every day, 24 hours a day. |
| Servicer's Reconciliation Facility | Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Execution Tool | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Management Default Underwriter (SMDU) | ALERT: Servicing Management Default Underwriter™ (SMDU™) will be unavailable to process transactions from 10:00 p.m. ET Friday, April 16 until 7 a.m. ET on Saturday April 17 to implement release 7.45. Every day 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Technology Manager | Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Uniform Collateral Data Portal | Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
| Valuation Management System | Every day, 24 hours a day. |
