Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| APS for Loan Modifications and Mortgage Release | Every day, 24 hours a day. |
| Asset Management Network | ALERT: Due to system maintenance and implementations, AMN/HSSN and SMDU Case Management functionality will be unavailable from: • 8 a.m. ET until 8 p.m. ET Saturday, June 12 Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | ALERT: Collateral Underwriter® (CU®) will experience intermittent outages between 8 a.m. and 8 p.m. ET on Saturday, June 12, 2021 and again on Saturday, June 19 due to scheduled maintenance. Friday, June 25, CU will also be unavailable due to a system update (CU Version 5.0) from 9 p.m. to midnight ET. Changes will include an improved user interface and message enhancements. Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Management Reporting System | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | ALERT: Collateral Underwriter® (CU®) will experience intermittent outages between 8 a.m. and 8 p.m. ET on Saturday, June 12, 2021 and again on Saturday, June 19 due to scheduled maintenance. All collateral applications and services, including appraisal waiver services, value rep and warrant relief messages, and CU messages in Desktop Underwriter® (DU)®, will be unavailable during the intermittent outages. Friday, June 25, Collateral Underwriter® (CU®) will also undergo a system update from 9 p.m. to midnight ET. Changes will include an improved user interface and message enhancements. During this time, all collateral applications and services, including appraisal waiver services, value rep and warrant relief messages, and CU messages in Desktop Underwriter® (DU)®, will be unavailable during the outage. Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Desktop Underwriter Validation Service | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Document Certification | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | ALERT: Due to scheduled maintenance, Collateral Underwriter® (CU®) will experience intermittent outages between 8 a.m. ET and 8 p.m. ET on Saturday, June 12 and Saturday, June 19. All collateral applications and services, including appraisal waiver services, value rep and warrant relief messages, and CU messages in EarlyCheck, will be unavailable during the intermittent outages. Due to a system update (CU Version 5.0), CU will be unavailable from 9 p.m. ET to midnight ET on Friday June 25. All collateral applications and services, including appraisal waiver services, value rep and warrant relief messages, and CU messages in EarlyCheck will be unavailable during this time. Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance. |
| Equator for Servicers | Every day, 24 hours a day. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance. |
| Fannie Mae Invoicing | Every day, 24 hours a day. |
| File Transfer Portal | ALERT: Due to system maintenance and implementations, File Transfer Portal will be unavailable from: • 8 a.m. ET until 8 p.m. ET Saturday, June 12 Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | ALERT: Due to system maintenance and implementations, Loan Delivery will be unavailable from: Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Quality Connect | Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| MarketPoint | ALERT: Due to system maintenance and implementations, MarketPoint will be unavailable from: • 7 a.m. ET Saturday, June 12 until 8 p.m. ET Saturday, June 12 Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Pricing & Execution - MBS | ALERT: Due to system maintenance and implementations, PE – MBS will be unavailable from: • 7 a.m. ET Saturday, June 12 until 8 p.m. ET Saturday, June 12 Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | ALERT: Due to system maintenance and implementations, PE – Whole Loan will be unavailable from: • 7 a.m. ET Saturday, June 12 until 8 p.m. ET Saturday, June 12 Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Property 360 | Every day, 24 hours a day. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer's Reconciliation Facility | ALERT: Due to system maintenance and implementations, Servicer's Reconciliation Facility will be unavailable from: • 4 a.m. ET Saturday, June 12 until 1 p.m. ET Saturday, June 12 Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Execution Tool | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Management Default Underwriter (SMDU) | ALERT: Due to system maintenance and implementations, SMDU Auto Decisioning and Case Management functionality will be unavailable from: • 8 a.m. ET until 8 p.m. ET Saturday, June 12 SMDU Valuations and MI Termination functionality will not be impacted. Every day 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Technology Manager | Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Uniform Collateral Data Portal | ALERT: Collateral Underwriter® (CU®) will experience intermittent outages between 8 a.m. and 8 p.m. ET on Saturday, June 12, 2021 and again on Saturday, June 19 due to scheduled maintenance. During the intermittent outages, any new appraisal submissions to Fannie Mae will show the status “In Progress” in UCDP and will be processed automatically when the outage is complete. Friday, June 25, Collateral Underwriter ® (CU®) will also undergo a system update (CU Version 5.0) from 9 p.m. to midnight ET. Changes will include an improved user interface and message enhancements. During this time, any new appraisal submissions to Fannie Mae will show the status “In Progress” in UCDP and will be processed automatically when the outage is complete. Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
| Valuation Management System | Every day, 24 hours a day. |
