Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| Asset Management Network | Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Reporting Application | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Desktop Underwriter Validation Service | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Document Certification | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| eBoutique | Monday through Friday, 9 a.m. to 8 p.m. ET. |
| eTransfers | Monday through Friday, 9 a.m. to 5 p.m. ET. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 10 a.m. to 2 p.m. ET the third Sunday each month due to maintenance. |
| Fannie Mae Invoicing | Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except 11 a.m. to 8 p.m. ET the 1st and 2nd Thursdays each month and from 5 p.m. ET Saturday to 8 a.m. ET Sunday every week due to maintenance. |
| Loan Quality Connect | Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| Loan Servicing Data Utility (LSDU) | Every day, 24 hours a day. |
| MarketPoint | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Master Servicing Portfolio Manager | Every day, 24 hours a day, except from 2 a.m. to 6 a.m. ET every second Sunday. |
| MBS Trading Portal | Every day, 24 hours a day. Trading hours are 8 a.m. ET to 5:00 p.m. ET Monday – Friday. |
| Mortgage Insurance Claims Portal | Every day, 24 hours a day. |
| New File Transfer Solutions | Every day, 24 hours a day. |
| Pricing & Execution - MBS | Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Property 360 | Every day, 24 hours a day. |
| Property Data API Review Tool | Every day, 24 hours a day. |
| Quick Exchange | Every day, 24 hours a day. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer's Reconciliation Facility | Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Management Default Underwriter (SMDU) | ALERT: o implement Release 7.76.1, SMDU will be unavailable to process production transactions from 10:00 p.m. Eastern Time on Friday, December 1, 2023, until 12:00 p.m. Eastern Time on Saturday, December 2, 2023. To implement Release 7.77, SMDU will be unavailable to process production transactions from 8:00 p.m. Eastern Time on Friday, December 8, 2023, until 9:00 a.m. Eastern Time on Sunday, December 10, 2023. The following SMDU functionality is available every day, 24 hours a day, except from 7 p.m. ET on Sunday to 5 a.m. ET on Monday for maintenance: Loss Mitigation “Automated Workout Decisioning” Loss Mitigation Valuations Borrower-Initiated Requests to Terminate Mortgage Insurance For SMDU Loss Mitigation “Case Management” functionality, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Transfer Approval | Every day, 24 hours a day. |
| Technology Manager | Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Uniform Collateral Data Portal | Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. UCDP Integration Environment AvailabilityEvery day, 24 hours a day, except from 7 p.m. ET on Fridays until 7 a.m. ET on Mondays. UCDP Production Environment Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
