Technology Application Availability
Fannie Mae will be operating with limited staff from December 24, 2025, through January 2, 2026. Customers contacting the Selling Guide Support Team or Servicer Support Center may leave a voicemail, and a team member will respond to you within 24 business hours, Monday through Friday. Our Technology Support Center will remain open during this time.
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Need help creating a new user or accessing the Technology Application Availability page? Explore the resources below for step-by-step guidance and support.
Hours of availability by application
| Asset Management Network |
Every day, 8 a.m. to 10 p.m. ET. Files are processed Monday through Saturday. No processing occurs Sunday. |
| Cash Remittance System |
You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System |
Every day, 24 hours a day. |
| Default Reporting Application |
Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Document Certification |
Every day, 24 hours a day, except from 8 a.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| DU Validation Service |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| EarlyCheck |
Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| eBoutique |
Monday through Friday, 9 a.m. to 8 p.m. ET. |
| Fannie Mae Connect |
Every day, 24 hours a day, except from 10 a.m. to 2 p.m. ET the third Sunday each month due to maintenance. |
| Fannie Mae Invoicing |
Every day, 24 hours a day. |
| File Transfer Solutions |
Every day, 24 hours a day. |
| Income Calculator |
Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Loan Delivery |
Every day, 24 hours a day, except from 8 a.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment |
Loan Delivery Test Environment will be unavailable from 11 a.m. to 8 p.m. ET Thursday and 5 p.m. ET Saturday to 8 a.m. ET Sunday each week. |
| Loan Quality Connect |
Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Saturday of each month from 6 p.m. to 6 a.m. ET of the following Sunday for system maintenance. |
| Loan Servicing Data Utility (LSDU) |
Monday through Saturday. |
| MarketPoint |
Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Master Servicing Portfolio Manager |
Every day, 24 hours a day, except from 2 a.m. to 6 a.m. ET every second Sunday. |
| MBS Trading Portal |
Every day, 24 hours a day. Trading hours are 8 a.m. ET to 5:00 p.m. ET Monday – Friday. |
| Mortgage Insurance Claims Portal |
Every day, 24 hours a day. |
| Pricing & Execution - MBS |
Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan |
Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Property 360 |
Every day, 24 hours a day. |
| Property Data API Review Tool |
Every day, 24 hours a day. |
| Quick Exchange |
Every day, 24 hours a day. |
| Servicer Expense Reimbursement |
Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicing Management Default Underwriter (SMDU) |
The following SMDU functionality is available every day, 24 hours a day, except from 7 p.m. ET on Sunday to 5 a.m. ET on Monday for maintenance:
Loss Mitigation Case Management is available every day, 8 a.m. to 10 p.m. ET. Files are processed Monday through Saturday. No processing occurs Sunday. Due to maintenance on the second business day of each month, SMDU Case Management is unavailable from 8 p.m. |
| Servicing Marketplace |
Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Transfer Approval |
Every day, 24 hours a day. |
| Technology Manager |
Every day, 24 hours a day. |
| Uniform Closing Dataset Collection Solution |
Every day, 24 hours a day, except from 5 p.m. Saturday to 8 a.m. ET Sunday due to maintenance. |
| Uniform Collateral Data Portal |
Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. UCDP Integration Environment AvailabilityEvery day 24 hours a day, except from 9 p.m. ET to 3 a.m. ET on Tuesdays, Wednesdays, and Thursdays. |
