Technology Application Availability
See a list of technology hours of availability and outages for your Fannie Mae application(s). Please note, this list is not all-inclusive. If you don't see your application on this list, please refer to the application page for updates regarding availability.
Hours of availability and outages by application
| APS for Loan Modifications and Mortgage Release | Every day, 24 hours a day. |
| Asset Management Network | ALERT: Servicing Management Default Underwriter (SMDU) Case Management will be unavailable on Saturday, August 8, 2020 from 7:00 a.m. to 4:00 p.m. ET. During this downtime time servicers will not be able to use SMDU/SMDU UI to create a case and/or send a case to Fannie Mae for review as these Case Management actions will result in an error. However, servicers may still update and/or close an active case. Every day, 8 a.m. to 10 p.m. ET. Loan modifications that close between 8 p.m. and 10 p.m. ET will bridge to Investor Reporting the following night. Files are processed Monday through Saturday. No processing occurs Sunday. Due to SIR Loanfinder maintenance, HSSN Case creation will be unavailable from 8 p.m. to midnight ET on the second business day of each month. |
| Cash Remittance System | You may edit any draft requests until 4:00 p.m. Eastern Time on the business day preceding the effective draft date. |
| Collateral Underwriter | Every day, 24 hours a day, except from midnight to 4 a.m. ET the first and third Sundays each month due to maintenance. |
| Condo Project Manager | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Credit Variance Administration System | Every day, 24 hours a day. |
| Default Management Reporting System | Every day, 24 hours a day. |
| Desktop Underwriter & Desktop Originator | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays each month due to maintenance. |
| Developer Portal | Every day, 24 hours a day. |
| Document Certification | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| EarlyCheck | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sundays and 4 a.m. to 6 a.m. the fourth Saturday each month due to maintenance. |
| Equator for Servicers | Every day, 24 hours a day. |
| Fannie Mae Connect | Every day, 24 hours a day, except from 9 p.m. to 1 a.m. ET the third Sunday each month due to maintenance. |
| File Transfer Portal | Every day, 24 hours a day. |
| Form 582 | Every day, 24 hours a day. |
| Loan Delivery | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Delivery Test Environment | Every day, 24 hours a day, except from 5 p.m. ET Saturday to 8 a.m. ET Sunday due to maintenance. |
| Loan Quality Connect | Every day, 24 hours a day, except from 12 a.m. to 6 a.m. ET daily and the third Sunday of each month from 6 p.m. to 6 a.m. ET of the following Monday for system maintenance. |
| Pricing & Execution - MBS | Every day, 24 hours a day, except from 10 p.m. ET Saturday to 6 a.m. ET Sunday the third week each month due to maintenance. |
| Pricing & Execution Whole Loan | Every day, 24 hours a day, except from 6 a.m. to 6:30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicer Expense Reimbursement | Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET. |
| Servicer Invoicing | Every day, 24 hours a day. |
| Servicer's Reconciliation Facility | Monday through Saturday, 8 a.m. to 10 p.m. ET. |
| Servicing Execution Tool | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Servicing Management Default Underwriter (SMDU) | ALERT: Servicing Management Default Underwrite (SMDU) Case Management will be unavailable on Saturday, August 8, 2020 from 7:00 a.m. to 4:00 p.m. ET. During this downtime time servicers will not be able to use SMDU/SMDU UI to create a case and/or send a case to Fannie Mae for review as these Case Management actions will result in an error. However, servicers may still update and/or close an active case. Every day 24 hours a day, except from 7 p.m. ET Sunday to 5 a.m. ET Monday due to maintenance. For SMDU Case Management, refer to the AMN application hours of availability. |
| Servicing Marketplace | Every day, 24 hours a day, except from 6 a.m. to 6.30 a.m. ET daily and from 1 a.m. to 5 a.m. ET Sunday, and from 1 a.m. to 11 a.m. ET every third Sunday due to maintenance. |
| Technology Manager | Every day, 24 hours a day. |
| Uniform Collateral Data Portal | Every day, 24 hours a day, except from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays. |
| Uniform Collection Dataset Collection Solution | Every day, 24 hours a day, except from 1 a.m. to 5 a.m. ET the first and third Sunday of every month due to maintenance. |
| Valuation Management System | Every day, 24 hours a day. |
