Fannie Mae’s solutions offer the operational efficiencies that will save you time and money while reducing risks.
Our solutions can help provide more convenient access to mortgage loan information and improve the ability to respond to customers’ unique needs so you can enhance value and the customer experience.
Our services and solutions offer:
- Centralized access points to technology and reports you need
- Improved data accuracy and quality
- Increased transparency to data and policy needed to conduct your business effectively and efficiently
If you are not yet a Fannie Mae Servicer, click here to learn more about the process to become one.
Impact of COVID-19 on Servicing
These resources provide policy information for servicers related to COVID-19. Updates will be posted as they become available.
Lender Letter LL-2020-02, Impact of COVID-19 on Servicing (updated March 25, 2020) communicates temporary policies to enable servicers to better assist borrowers impacted by COVID-19.
FAQs (March 25, 2020)
Servicers and Business Continuity. If you are a servicer experiencing issues with maintaining your business operations, please contact us. View these reminders and resources.
View Fannie Mae’s COVID-19 page for additional information
Learn more about all of our servicing solutions
Applications and resources to help understand your servicer responsibilities and activities.
Manage home retention options and navigate complex processes to assist homeowners.
Access loan information and submit qualified expenses, resolve claims and retrieve documentation for Fannie Mae loans.
Assist our servicers maintain each property to a level of Fannie Mae quality adhering to local codes and requirement.
Real-Estate Owned (REO) Properties
Access tools and resources to manage and sell Fannie Mae owned REO properties.