Servicing: Elevated
Partnering with Fannie Mae puts you at the center of the transformation reshaping the servicing experience. Big changes are coming soon, and we’re building them with you to help you move faster, work smarter, and deliver even more for the homeowners you serve. From enhanced capabilities to a more connected ecosystem, we’re raising the bar so you can focus on what matters most: your customers.
Most importantly, you’re not navigating this transformation alone. Our commitment to being the most engaged, dependable partner in the industry means your team is backed by ours — every step, every change, and every challenge. Let’s shape the future of servicing together. Because together, progress isn’t just possible — it’s already happening.
Clearer guidance for servicers, faster relief for homeowners
New policy updates streamline forbearance terms, refine Flex Modification eligibility, and clarify foreclosure guidance for disaster impacted properties to help you deliver faster, more confident assistance to borrowers when they need it most.
Master Servicing
Confidently manage portfolios with precision and seamless reporting.
Expense Reimbursements
Streamline reimbursements for faster, hassle-free processing.
Loss Mitigation
Navigate borrower challenges with clear, proven solutions.
Pre-Foreclosure Property Preservation
Get support with protecting properties and preserving value in communities.
In 2025 alone, together we helped more than 106,000 homeowners find a path forward through challenging financial times.
Partnership
Have the tools you need to support long-lasting homeownership in changing economic times.
Performance recognition
Strengthen your performance and get recognized for leadership with our STAR Program.
Dedicated support
We are committed to being the most engaged, dependable partner in the industry. Your team is backed by our team, always.
Explore the Learning Center
Get expert guidance and practical training.
Learn about the STAR Program
Dive into targeted performance insights and spotlight your industry leadership.
Access your technology solutions
Discover all the tools designed to simplify operations and drive meaningful results.
See Servicing Guide resources
Get access to essential communications and forms for servicing standards and requirements.
Managing & Selling Fannie Mae Properties
Deliver market-ready properties through expert REO management to help make homeownership a reality.
Stay informed with the latest information
Sign up for key policy, technology, and product updates.
Sign up for email updates