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Servicing

We deliver streamlined, value-driven servicing solutions

Fannie Mae’s solutions offer the operational efficiencies that will save you time and money while reducing risks.

Our solutions can help provide more convenient access to mortgage loan information and improve the ability to respond to customers’ unique needs so you can enhance value and the customer experience.  

 Our services and solutions offer:

  • Centralized access points to technology and reports you need
  • Improved data accuracy and quality
  • Increased transparency to data and policy needed to conduct your business effectively and efficiently

If you are not yet a Fannie Mae Servicer, click here to learn more about the process to become one.

Learn more about all of our servicing solutions

Master Servicing

Applications and resources to help understand your servicer responsibilities and activities.

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Loss Mitigation

Manage home retention options and navigate complex processes to assist homeowners.

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Expense Reimbursements

Access loan information and submit qualified expenses, resolve claims and retrieve documentation for Fannie Mae loans.

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Pre-Foreclosure Property Preservation

Assist our servicers maintain each property to a level of Fannie Mae quality adhering to local codes and requirement.

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Real-Estate Owned (REO) Properties

Access tools and resources to manage and sell Fannie Mae owned REO properties.

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