The Fannie Mae Learning Resource Center offers a wide range of materials to help you do business with Fannie Mae. Browse our online resources, learn at your own pace, and discover Fannie Mae learning tools. Our digital library includes learning modules, videos, frequently asked questions, demos, job aids, guides, and more.
The Learning Center also provides educational materials to help you navigate COVID-19 and its impact on the mortgage industry. For additional COVID-19 resources, please visit our Here to Help website. The site contains helpful information for servicers and lenders.
We will continue to update the Learning Center with new content and resources, so make sure to bookmark the page.
COVID-19 resources for servicers
Information and resources to help you understand today’s ever-changing servicing landscape.
COVID-19 Payment Deferral and Payment Deferral Matrix
This job aid provides servicers a side-by-side comparison of the new Payment Deferral and COVID-19 Payment Deferral products. This serves as a resource when a servicer is determining which payment deferral a homeowner qualifies for due to the nature of their hardship.
Fact Sheets & Scripts
- Forbearance Fact Sheet
- Forbearance Servicer Script
- Servicer Script for Homeowners with a Resolved COVID-19 Hardship
- Resolved Hardship Matrix
- COVID-19 Payment Deferral and Payment Deferral Using SMDU or HSSN
- COVID-19 Payment Deferral Quick Reference Guide for SMDU UI
- How to initiate a Forbearance Request using Asset Management Network
- HSSN: Introducing Your Delinquency Reporting Responsibilities
COVID-19 resources for lenders
Resources for lenders covering forbearance, appraisal flexibilities, and more.
Self-Reporting Loans in COVID-19 Forbearance Delivered without Special Feature Code 919
Get answers to COVID-related questions about self-reporting loans in Loan Quality Connect.