Learning Center
View COVID-19 response training resources
Explore a wide range of training materials to help you do business with Fannie Mae. Research, plan, and turn your ideas into action when you discover an array of Fannie Mae learning resources and tools.
Fannie Mae’s training materials include online modules, videos, frequently asked questions, demos, job aids, guides, and more.
The Learning Center is easy to use so you can gather the right information that connects concepts, processes, and technology. Explore our extensive offerings so you can get up to speed whether at your desk or on the go.
Find the topics that matter most to you and increase your knowledge when you need it.
COVID-19 Servicer Webinar
Our recorded webinar session can help servicers prepare for borrower conversations about forbearance.
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COVID-19 Response Training Materials – What You Need to Know
Forbearance: What You Need to Know
Learn how to provide a forbearance including sample scripts to help borrowers understand their options.
Delinquency Reporting Responsibilities
These job aids help with reporting the status of your delinquent loans including bulk uploads.
Appraisal Reports and COVID-19 Flexibilities
An explanation of temporary appraisal flexibilities for loan application date on or before May 12, 2020.
Default Management Scenarios
Learn from real-life default scenarios. Explore event timelines from delinquency through default resolution.
Using SMDU
Learn how to make real-time workout decisions with confidence and offer the best solution to struggling homeowners.
COVID-19 Flexibilities: 6 Tips for Appraisers
This quick video helps appraisers apply the COVID-19 Flexibilities.
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What is Forbearance?
Help borrowers understand their forbearance options with this short video that defines what a forbearance is and covers key benefits.
