Learning Center
The Fannie Mae Learning Resource Center offers a wide range of materials to help you do business with Fannie Mae. Browse our online resources, learn at your own pace, and discover Fannie Mae learning tools. Our digital library includes learning modules, videos, frequently asked questions, demos, job aids, guides, and more.
The Learning Center also provides educational materials to help you navigate COVID-19 and its impact on the mortgage industry. For additional COVID-19 resources, please visit our Here to Help website. The site contains helpful information for servicers and lenders.
We will continue to update the Learning Center with new content and resources, so make sure to bookmark the page.
Explore the Learning Center
Featured Resource
Changes to 24-Month Delinquent MBS Loan Reclassification
Learn key concepts and operational processes related to Fannie Mae 24-Month Delinquent MBS Loan Reclassification in this webinar.
Be sure to click on the start button once the video appears.
Featured resources for lenders
Guides, online learning, and other helpful resources for lenders covering qualifying borrowers, appraisal flexibilities, condo project policy updates, and more.
Qualifying the Borrower
Learn how to tackle difficult underwriting challenges from Fannie Mae experts in this video series.
Improving Day One Certainty
Explore practical ways to leverage quality control best practices with Day One Certainty®.
PE — Whole Loan Quick Start
An interactive guide to get up and running quickly with the PE — Whole Loan application.
Condo Project Standards Policy Updates
A short video outline of the policy changes released in October 2020 for condo projects.
Featured resources for servicers
Information and resources to help you understand today’s ever-changing servicing landscape.
Payment Deferrals Matrix
See a side-by-side comparison of the latest Fannie Mae Payment Deferral products.
Homeowner Retention Options online learning
A microlearning series for servicers to help determine the best retention option for homeowners in relation to their hardship.
Forbearance servicer script
Use this script in forbearance discussions with homeowners impacted by COVID-19.
Servicer script for homeowners with a resolved COVID-19 hardship
This script helps navigate and streamline conversations with homeowners with a resolved COVID-19 hardship. Fannie Mae credentials required.
Payment Deferrals Matrix
See a side-by-side comparison of the latest Fannie Mae Payment Deferral products.
SMDU UI Payment Deferral Options User Guide
A quick reference guide of step-by-step instructions on how to enter the required and conditionally required fields in Servicing Management Default Underwriter User Interface (SMDU UI) for the Fannie Mae Payment Deferral products. Fannie Mae credentials required.
Payment Deferral, COVID-19 Payment Deferral and Disaster Payment Deferral using SMDU or HSSN
This high-level document outlines the Servicing Management Default Underwriter (SMDU) or HomeSaver Solutions Network (HSSN) payment deferral and COVID-19 process for servicers.
Investor Reporting and Remitting for Payment Deferral and COVID-19 Payment Deferral webinar
Fannie Mae’s Mortgage Operations manager walks through investor reporting and remitting for payment deferral and COVID-19 payment deferrals. Fannie Mae credentials required.
SMDU UI online learning series
These brief modules will give you an overview of the SMDU User Interface (UI) and tips for completing key processes. Use your SMDU UI credentials to access and view these online resources.
Default Management Scenarios online learning
Explore the timeline of default scenarios such as flex modification, foreclosure, forbearance, and from delinquency through resolution of the default.
Explore the Learning Center
The Fannie Mae Learming Center contains a robust collection of resources to help you do business with us.
Select a category below to start exploring.
COVID-19 Resources
Fannie Mae is here to help our Single-Family partners and their customers. We offer a wealth of resources for servicers, lenders, appraisers, and homeowners that help address COVID-19 financial hardships and critical business needs.
