Ask Poli
Searching for answers to policy-related questions? Ask Poli is your one-stop, straight from the source solution. Poli knows. Just ask.
First time using Ask Poli? Check out our Helpful Hints and Tips to get started quickly.
Ask Poli is an intelligent business tool designed to assist Fannie Mae's approved mortgage sellers and servicers quickly get answers straight from the source. Intuitive navigation reduces the steps and time needed to find the answers you need, turbocharging your search!
Machine learning and humans work together to ensure Ask Poli is constantly expanding its knowledge-base and getting smarter. Our team of experts evaluate all questions and feedback to fine-tune and enhance the user experience.
Start using Ask Poli now, and it will become your new favorite policy partner.
Simply use Single Sign-On and your Fannie Mae User ID. Click here if you need help with access or as an alternative, search the recently updated Selling Guide and Servicing Guide (no log-in required).
There are three easy ways to get answers to your questions
Let Ask Poli predict the answer you need
Type in your question or keyword(s) in the search bar and look for autocomplete suggestions right underneath.
Choose from a list of search results
Type in your question or keyword(s) in the search bar and press "Enter" to see a list of articles.
Use navigational icons to get answers
Use the icons, which represent the mortgage loan life cycle, at the top of the page to browse selling and servicing policy answers.
Ask Poli Features
Quick results
Self-service 24/7 solution increases productivity with specific and accurate results.
Relevant answers
Answers straight from the latest Fannie Mae sources give you peace of mind. Sources include Selling and Servicing Guides, Lender Letters, the Eligibility Matrix, FAQs, job aids, fact sheets, product user guides, as well as curated Q&As based on trending customer queries.
Real-time optimization
Real-time optimization and a trending list of industry-related questions keep you up to date on the latest information.
Note: While every effort has been made to ensure the reliability of the content in Ask Poli, Fannie Mae’s Selling and Servicing Guides and their updates, including Guide Announcements, Lender Letters, and Release Notes, are the official statements of Fannie Mae’s policies and procedures, and should be complied with in the event of discrepancies between information provided by this service and the Guides.
