Applications & Technology

Ask Poli

Have a question? Ask Poli helps you get the right answers when you need them.

Ask Poli® is a search tool powered by artificial intelligence. It reduces the steps and time it takes to track down answers so you can get an instant and accurate response.

Ask Poli parses through Fannie Mae’s Selling Guide, Servicing Guide, and other Fannie Mae resources. Find information from Expense Reimbursement, Q&As, the Eligibility Matrix, the Investor Reporting Manual, product user guides, and more.

Simply ask a question in your own words. Ask Poli understands the way you communicate. It navigates more than 2,500 pages of detailed business guidelines and requirements to find the relevant and specific answers you need.

Ask Poli also gets smarter each time you search. It combines technology and human assistance to learn how you conduct your search and speed up its response. Real people see your questions, read your feedback, and fine-tune the search tool in real time to enhance your experience.



Our self-service search solution is available 24/7 to help you increase productivity and make faster decisions. Get quick results that are specific and accurate.


Answers that include information from the Selling and Servicing Guides as well as unique Ask Poli content (e.g., Expense Reimbursement, Q&As, the Eligibility Matrix, and the Investor Reporting Manual).


Real-time optimization and a trending list of industry related questions.

Note: Ask Poli is an Artificial Intelligence powered search tool. While every effort has been made to ensure the reliability of the content in Ask Poli, Fannie Mae’s Selling Guide and its updates, including Guide Announcements and Release Notes, are the official statements of Fannie Mae’s policies and procedures, and should be complied with in the event of discrepancies between information provided by this service and the Guides.