Servicing Learning Center
Everything you need to know to assist with servicing loans with Fannie Mae
The Servicing Learning Center page provides Fannie Mae training on servicing processes, technology applications, and best practices as related to servicing Fannie Mae-owned or Fannie Mae-securitized one- to four-unit mortgage loans.
Find a comprehensive list of training resources like job aids, online learning courses, frequently asked questions and more.
Reconciling Custodial Bank Accounts
This eLearning series is designed to give you a high-level overview of the completion process for monthly P&I and T&I custodial bank account reconciliations.
Loss Mitigation Workout Hierarchy
This presentation gives an overview of our workout hierarchy, from retention through liquidation, along with real-world scenarios for helping delinquent borrowers avoid foreclosure.
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