STAR Program

The Servicer Total Achievement and Rewards™ (STAR™) Program is a transparent and formal framework to recognize our servicing partners for competency, capacity, and overall performance.

What is the STAR program?

The Servicer Total Achievement Rewards (STAR) Program is Fannie Mae’s servicer performance management program. This program:

  • Aligns servicer performance with Fannie Mae’s goals.
  • Provides a consistent methodology for measuring servicer performance.
  • Reduces Fannie Mae’s credit losses by setting targets/expectations.
  • Identifies and recognizes our highest performing servicers.

Servicers in this program represent the majority of Fannie Mae’s total credit risk exposure. Participants are evaluated based on their performance in the Servicer Capability Framework (SCF) operational assessment and metrics and the STAR Performance Scorecard.

Servicers are selected to participate in the STAR Program primarily based on total Fannie Mae servicing loan volume and the portfolio composition. The selected servicers are classified into three groups: General Servicing, Solution Delivery, and Timeline Management.

Key Resources