STAR Program
Experience Servicing: Elevated
Targeted insights that strengthen performance and recognition that rewards your success
The Fannie Mae Servicer Total Achievements and Rewards™ (STAR™) Program recognizes servicers for their exceptional performance and dedication to helping homeowners. Designed to drive lasting improvements across the mortgage industry, STAR reflects our commitment to homeownership, customer satisfaction, and continuous improvement — achieved in collaboration with our servicing partners.
Resources
2026 STAR Program Guide
Align your capabilities with Fannie Mae objectives to deliver consistent, high-quality servicing.
Frequently Asked Questions
Review the commonly asked questions about the STAR program.
How the STAR Program works
The STAR Program provides a focused performance framework that empowers our servicing partners to enhance operational effectiveness, minimize credit losses, and improve the borrower experience.
Align performance
Align your capabilities with Fannie Mae objectives to deliver consistent, high-quality servicing.
Drive improvements
Use performance benchmarks and actionable insights to make measurable improvements.
Reduce credit losses
Focus on sustainably improving outcomes for you, homeowners, and Fannie Mae.
Gain recognition
Capture the spotlight for your industry leadership and commitment to excellence.
Eligibility and recognition
Servicers in this program represent the majority of Fannie Mae’s total credit risk exposure. Participants are selected primarily based on total Fannie Mae servicing loan volume and portfolio composition. Servicers meeting the program criteria are grouped into one of three peer categories:
| Strategic | Premier | Select |
|---|---|---|
| 450,000+ loans | 130,000 - 449,999 loans | 40,000 - 129,999 loans |
Participants are evaluated based on their performance according to the STAR Scorecard’s credit risk metrics. The top performers in each category receive exclusive recognition.
