Applications & Technology

Servicer Expense Reimbursement

Fannie Mae reimburses servicers for capitalized advances on loan modifications and will pay workout incentives. Beginning mid-2023, this automated process will transition into Property 360™.

Review the Servicer Expense Reimbursement Job Aid


Reducing expense reimbursement complexity and timelines for faster reimbursement of funds

Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.  

Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:

  • Lower cost and effort when submitting claims by eliminating documentation requirements.
  • Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
  • Reduce cycle times and reject rates with increased automation We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
Servicer Expense Reimbursement Availability

Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.

All Technology Application Availability
Expense Straight Through Processing
Expense Reimbursement Inquiries
  • Questions related to expenses?  You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.

    Launch Tool
Post Payment Documentation for Expense Reimbursements
Fannie Mae Invoicing
  • Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.

    Launch App
Reverse Mortgage Servicer Resources
Line Item Search Tool