Applications & Technology

Servicer Expense Reimbursement

Reducing expense reimbursement complexity and timelines for faster reimbursement of funds

Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.  

Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:

  • Lower cost and effort when submitting claims by eliminating documentation requirements.
  • Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
  • Reduce cycle times and reject rates with increased automation We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
Servicer Expense Reimbursement Availability

Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.

 All Technology Application Availability

 

Property 360 Bulk Claims and Single Claim Submissions

In addition to bulk claim uploads, servicers can now submit single claim reimbursement requests directly to Fannie Mae through Property 360™ with automatic decisioning and manual claims review.

Benefits:

  • No-cost solution for all servicers
  • All-in-one claims reimbursement solution
  • Proactive feedback on potential denials and payment audits
  • Reduction in reimbursement timelines

Read the Release Notes to learn more and use the Expense Reimbursement Property 360 Onboarding Checklist to get started. Please submit an inquiry if you need any additional assistance regarding expenses or the system.

 

Submit an inquiry

Expense Straight Through Processing

Expense Straight Through Processing is Fannie Mae’s claims reimbursement process requiring less documentation than ever before.

Expense Reimbursement Inquiries

  • Questions related to expenses?  You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.

    Launch Tool

Post Payment Documentation for Expense Reimbursements

Fannie Mae Invoicing

  • Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.

    Launch App

Reverse Mortgage Servicer Resources

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