Applications & Technology

Servicer Expense Reimbursement

Reducing expense reimbursement complexity and timelines for faster reimbursement of funds

Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.  

Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:

  • Lower cost and effort when submitting claims by eliminating documentation requirements.
  • Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
  • Reduce cycle times and reject rates with increased automation We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
Servicer Expense Reimbursement Availability

Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.

All Technology Application Availability
What's New

Reimbursement Tips and Best Practices Regarding COVID-19
Fannie Mae continues to monitor the impacts of COVID-19 and is committed to rapid reimbursement of expenses incurred on all loans. See the list of best practices and helpful reminders to assist with the claim submission process.

Expense Straight Through Processing
Expense Reimbursement Dashboard
Expense Reimbursement Inquiries
  • Questions related to expenses?  You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.

    Launch Tool
Post Payment Documentation for Expense Reimbursements
Fannie Mae Invoicing
  • Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.

    Launch App