Servicer Expense Reimbursement
Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.
Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:
- Lower cost and effort when submitting claims by eliminating documentation requirements.
- Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
- Reduce cycle times and reject rates with increased automation. We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
Property 360 Bulk Claims and Single Claim Submissions
In addition to bulk claim uploads, servicers can submit single claim reimbursement requests directly to Fannie Mae through Property 360™ with automatic decisioning and manual claims review.
Benefits:
- No-cost solution for all servicers
- All-in-one claims reimbursement solution
- Proactive feedback on potential denials and payment audits
- Reduction in reimbursement timelines
Use the Property 360 Expense Reimbursement User Guide for an overview of the application and steps for submitting and managing expense reimbursement claims. Please submit an inquiry for additional assistance related to expenses or the system.
Expense Straight Through Processing
Expense Straight Through Processing is Fannie Mae’s claims reimbursement process requiring less documentation than ever before.
Expense Reimbursement Inquiries
Questions related to expenses? You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.
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Post Payment Documentation for Expense Reimbursements
Use the Post Payment Document Request Portal to review requests for supplemental expense reimbursement information, such as dates or supporting documents, respond to information requests, and upload the requested documentation.
Fannie Mae Invoicing
Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.
