Applications & Technology
Servicer Expense Reimbursement
Reducing expense reimbursement complexity and timelines for faster reimbursement of funds
Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.
Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:
- Lower cost and effort when submitting claims by eliminating documentation requirements.
- Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
- Reduce cycle times and reject rates with increased automation We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
What's New
Reimbursement Tips and Best Practices Regarding COVID-19
Fannie Mae continues to monitor the impacts of COVID-19 and is committed to rapid reimbursement of expenses incurred on all loans. See the list of best practices and helpful reminders to assist with the claim submission process.
Expense Straight Through Processing
- Expense Straight Through Processing is Fannie Mae’s claims reimbursement process requiring less documentation than ever before.
Servicer Expense Reimbursement Job Aid
Expense Reimbursement Dashboard
- The Expense Reimbursement Dashboard, which launches from the Fannie Mae Connect portal, provides claim and expense metrics. These measures include status, volumes, financial detail, and expense exception analysis.
Launch Fannie Mae Connect
Expense Reimbursement Dashboard Exception Dictionary Job Aid
Expense Reimbursement Dashboard Exception Analysis Job Aid
Expense Reimbursement Dashboard Data Extract Options Job Aid
Expense Reimbursement Inquiries
- Questions related to expenses? You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.
Launch Tool
Post Payment Documentation for Expense Reimbursements
- Use the Post Payment Document Request Portal to receive requests for supplemental expense reimbursement information, such as dates or supporting documents. Respond to information requests, and upload the requested documentation.
- RES-Post Payment Documentation Request Portal Job Aid
- FAQs | RES-Post Payment Documentation Request Portal
Launch App
Fannie Mae Invoicing
- Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.
Launch App
Release Notes
- LoanSphere Invoicing Line Item Updates | Oct. 1, 2020
- LoanSphere Invoicing Line Item Updates | Aug. 1, 2020
- Fees for Bankruptcy Notices of Forbearance
- Servicer Expense Reimbursement Job Aid Updates
- LoanSphere Invoicing Line Item Updates | Apr. 1, 2020
- LoanSphere Invoicing Release Notification | Feb. 27, 2020
- LoanSphere Invoicing Release Notification | Feb. 19, 2020
- LoanSphere Invoicing Line Item Updates | Feb. 5, 2020
- LoanSphere Invoicing Line Item Updates | Dec. 3, 2019
- LoanSphere Invoicing Line Item Updates | June 18, 2019
- LoanSphere Invoicing Line Item Updates | May 1, 2019
