Applications & Technology

Master Servicing Portfolio Manager

Master Servicing Portfolio Manager offers management oversight and self-service functionality related to performance, loan activities and portfolio management that will help drive efficiency and straight through processing.

Master Servicing Portfolio Manager Availability

Every day, 24 hours a day, except from 2 a.m. to 6 a.m. ET every second Sunday.

All Technology Application Availability


  • The new self-service management tool provides servicers with access to Loan and Cash exceptions that require servicer review and confirmation.
  • Servicers can use the tool to enter resolution plans and resolution dates to address these exceptions.


  • Self-service access to information, enabling adherence to Fannie Mae’s investor reporting requirements
  • Visibility into consolidated servicer investor reporting metrics (at the end of the period) to help drive improvements and process enhancements
  • Increased transparency between servicer and Fannie Mae related to Loan and Cash exception management