Applications & Technology

Technology Support Center

The Technology Support Center is the primary point of contact for Fannie Mae customers seeking information on or assistance with Fannie Mae technology applications. Reach out to us via phone or web chat using the links below, or try using our online search to answer your question. We are eager to help you.

Please note that the Web Chat and Share My Desktop links are only available to registered technology application users.

The Support Center's hours of operation are every day, 24 hours a day, except for the holidays listed below:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

On the evening prior to a holiday closure, the Technology Support Center will close at 8:00 p.m. ET and will reopen the day after the holiday at 8:00 a.m. ET.

Password Reset

If your account is locked or deactivated, or you forgot your user ID, contact your Technology Manager administrator. Otherwise, use the link below.

Reset password
 

Technology Application Availability

If you're having trouble with an application, it may be undergoing maintenance or enhancements.

Check availability
 

Technology Manager

Technology Manager is an application that allows customers to manage user access to Fannie Mae technology applications.

Go to Technology Manager