Servicing Platform
A smarter, more connected servicing experience has arrived — setting you up for streamlined workflows, unified insights, and the tools you need to work more efficiently and serve homeowners with greater confidence.
Built with servicer input and feedback, the new platform is designed to help you work smarter and with more transparency. The platform's event-based reporting and near-real time data will improve accuracy and streamline operations, while new escrow reporting gives you greater transparency into loan-level transactions.
Explore what's new, get started today, and know that our dedicated Future of Servicing Team is here to support you every step of the way.
Escrow reporting testing closes Nov. 13, 2026
Complete two consecutive months of testing to be prepared to go live Dec 1. Reference the Servicing Platform User Guide.
Servicing Platform User Interface (UI) User Guide – Navigate the platform with confidence using step-by-step instructions.
Servicing Changes Reference Guide – Get a clear overview of upcoming changes to processes and requirements — all in one convenient guide.
Lender Letter LL-2025-06 – Read the advance notice of changes to servicing processes and systems to help you stay informed and ready.
Implementation Timeline – See key milestones and dates for the Platform Transformation roll-out so you can plan ahead.
Follow these testing steps and timelines to ensure a smooth integration experience.
Escrow Reporting Customer Integration Test Plan
Learn about new functionality coming to the Fannie Mae Servicing Platform.
Introduction and Escrow Reporting webinar
Use these resources to prepare your technology for upcoming changes.
Loan Management: Servicing Events and Data Requirements
Escrow Reporting UI Upload Template and CSV Export Quick Reference Guide
Log in – Report your company’s progress in preparing for the servicing changes
Implementation Readiness Tracker Job Aid – Get guidance on how to navigate the tracker and report your status
Escrow Reporting Implementation Readiness checklists – Review the readiness requirements for preparing for Escrow Reporting
Delinquency Reporting Implementation Readiness checklists – Review the readiness requirements for preparing for Delinquency Reporting
Loan Data Change Implementation Readiness checklist – Review the readiness requirements for preparing for Loan Data Change
Coming soon
Resources exclusively for Technology Service Providers
- Servicing Changes Reference Guide
- Loan Management: Servicing Events and Data Requirements
- Technical Specifications
- eLearnings
- User Interface (UI) Upload Template & CSV File Documentation
