Servicing Policy Communications

Access a list of Servicing Announcements, Lender Letters and Notices to stay current on Fannie Mae's latest servicing policy updates.

 

Looking for the Servicing Guide?

Visit Guide

Announcement SVC-2020-01: Servicing Guide Update February 12, 2020-February’s Servicing Guide update revises the foreclosure milestone schedule, eliminates prorated foreclosure fee requirements, clarifies delinquency exception reporting, and more.
Servicing Notice: Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality December 31, 2019-Effective December 31, 2020, Fannie Mae will retire the loan workout reporting and related functionality in HomeSaver Solutions Network (HSSN). As a part of Simplifying Servicing, HSSN functionality is being transitioned to Fannie Mae’s Servicing Management Default Underwriter (SMDU), SMDU User Interface (UI), and SMDU Case Management for all workout reporting processes. Servicers currently utilizing HSSN are encouraged to fully transition this activity to SMDU as soon as possible, but must do so no later than the effective date.
Selling and Servicing Notice: Taxpayer First Act and Use of Tax Return Information (This Notice was replaced on Dec. 16.) December 16, 2019-The Taxpayer First Act was signed into law on July 1, 2019. It includes a provision that persons receiving return information must obtain the express permission of taxpayers prior to disclosing that return information to any other person.
Selling and Servicing Notice: Taxpayer First Act and Use of Tax Return Information – UPDATE December 16, 2019-Fannie Mae sellers and servicers must comply with a provision of the Taxpayer First Act that requires persons receiving tax return information to obtain express taxpayer permission to disclose return information to any other third parties.
Malloy Evans: Key Updates in Latest Servicing Announcement (Dec. 11, 2019) December 11, 2019-For a summary of key updates in this Servicing Guide Announcement, view the executive overview by Malloy Evans, Chief Credit Officer for Single-Family.
Announcement SVC-2019-08: Servicing Guide Update December 11, 2019-The December changes include updates that introduce a payment shortage tolerance, simplify the reporting of fidelity bonds and errors and omissions events, and more.
Malloy Evans: Key Updates in Latest Announcement (Nov. 13, 2019) November 13, 2019-The executive overview by Malloy Evans, Chief Credit Officer for Single-Family.
Selling and Servicing Notice: Taxpayer First Act November 6, 2019-The Taxpayer First Act was signed into law on July 1, 2019. It includes a provision that persons receiving return information must obtain the express permission of taxpayers prior to disclosing that return information to any other person.
Servicing Notice: Eliminating Servicer Responsibilities for Paying HOA, COA, and Co-op Corporation Fees on Acquired Properties October 9, 2019-Fannie Mae now assumes the responsibility for the payment of all property taxes, ground rents, as well as fees and assessments invoiced by an HOA, condo association, or co-op corporation once the foreclosure sale or Mortgage Release occurs.
Malloy Evans: Key Updates in Latest Servicing Announcement (September 11, 2019) September 11, 2019-Single-Family Chief Credit Officer, Malloy Evans, offers an executive overview of the latest Servicing Guide Announcement.
Announcement SVC-2019-06: Servicing Guide Update September 11, 2019-The September changes include updates to the maximum allowable foreclosure and bankruptcy attorney fees and other miscellaneous revisions.
Lender Letter LL-2019-07: Advance Notice of Fannie Mae-Initiated Principal and Interest Drafts for Scheduled/Scheduled and Scheduled/Actual Portfolio Mortgage Loans August 14, 2019-This Lender Letter provides advance notification to servicers of changes that will simplify and streamline the cash remittance and reconciliation process. The effective date for the changes in this Lender Letter is targeted for the second quarter of 2020; servicers will be notified once a specific effective date is determined.
Servicing Notice: Extension of Cost of Funds Index July 31, 2019-We have issued a Servicing Notice about the extended publishing of Cost of Funds Index (COFI).
Malloy Evans: Key Updates in Latest Servicing Announcement (July 10, 2019) July 10, 2019-Single-Family Chief Credit Officer, Malloy Evans, offers an executive overview of the latest Servicing Guide Announcement.
Announcement SVC-2019-05: Servicing Guide Update July 10, 2019-The July updates simplify our escrow waiver policy, clarify requirements for compliance with Office of Foreign Assets Control (OFAC) regulations, and more.
Malloy Evans: Key Updates in Latest Servicing Announcement (June 12, 2019) June 12, 2019-Single-Family Chief Credit Officer, Malloy Evans, offers an executive overview of the latest Servicing Guide Announcement.
Announcement SVC-2019-04: Servicing Guide Update June 12, 2019-The June updates simplify our requirements for release of property requests, clarify investor reporting requirements, and more.
Malloy Evans: Key Updates in Latest Servicing Announcement (May 15, 2019) May 15, 2019-Single-Family Chief Credit Officer, Malloy Evans, offers an executive overview of the latest Servicing Guide Announcement.
Announcement SVC-2019-03: Servicing Guide Update May 15, 2019-The Servicing Guide was updated on May 15 to clarify our policy regarding mortgage insurance (MI) termination solicitations, simplify our policies by removing references to designated document custodians, and more.
Carlos Perez: Key Updates in Latest Servicing Announcement (April 10, 2019) April 10, 2019-For a summary of key updates in this Servicing Guide Announcement, view the executive overview provided by Carlos Perez, Chief Credit Officer for Single-Family.