Servicing Policy Communications
Access a list of Servicing Announcements, Lender Letters and Notices to stay current on Fannie Mae's latest servicing policy updates.
| Servicing Notice – Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality | May 14, 2025- Fannie Mae is retiring the loan workout reporting and related functionality in HomeSaver Solutions™ Network (HSSN). HSSN Loss Mitigation workout reporting functionality will transition to Fannie Mae’s Servicing Management Default Underwriter™ (SMDU™) platform. All workout reporting activities will be managed by SMDU Case Management. Servicers currently utilizing HSSN must fully transition this activity to SMDU Case Management no later than Dec. 1, 2025. |
| Lender Letter LL-2025-01 Updates to the Foreclosure Time Frames and Compensatory Fee Allowable Delays Exhibit | April 9, 2025-At the direction of the Federal Housing Finance Agency (FHFA) and in alignment with Freddie Mac we are updating the time frames within which routine foreclosure proceedings must be completed in twenty-two jurisdictions. In addition, we are adding COVID-19 Foreclosure Moratorium and Forbearance as allowable delays, while removing Unemployment Forbearance. |
| Announcement SVC-2025-02 – Servicing Guide Update | April 9, 2025-The April Servicing Guide announcement includes clarification on how to calculate the remaining mortgage loan term for a Fannie Mae Flex Modification if the borrower has made additional principal payments, plus miscellaneous updates. |
| Announcement SVC-2025-01 – Servicing Guide Update | February 12, 2025-The February Servicing Guide update includes changes to information security, business continuity and incident response, as well as clarifications on shared equity. |
| Announcement SVC-2024-07 – Servicing Guide Update | December 18, 2024-The December Servicing Guide update includes changes to allowable foreclosure attorney fees, bankruptcy attorney fees, and Mortgage Release document preparation cost, plus other miscellaneous updates. |
| Announcement SVC-2024-06 – Servicing Guide Update | November 13, 2024-The November Servicing Guide update clarifies that sellers and servicers are responsible for preventing, detecting and reporting mortgage fraud, and clarifies eMortgage servicing requirements. It incorporates the changes to reporting due date for summary reporting mortgage loans as well as other miscellaneous updates. |
| Announcement SVC-2024-05 – Servicing Guide Update | September 11, 2024-The September Servicing Guide update clarifies servicer responsibilities related to the charge-off and second lien consideration processes and submission requirements. |
| Announcement SVC-2024-04 – Servicing Guide Update | July 10, 2024-The July Servicing Guide update clarifies expense reimbursement policies and provides other miscellaneous updates. |
| Servicing Notice - Republic Mortgage Insurance Company acquired by Arch Capital Group Ltd. | June 12, 2024-Fannie Mae has approved the acquisition of Republic Mortgage Insurance Company and Republic Mortgage Insurance Company of North Carolina and its affiliates (RMIC) by Arch U.S. MI Holdings, Inc., a subsidiary of Arch Capital Group Ltd. RMIC is now an affiliate of our approved mortgage insurers Arch Mortgage Insurance Company and United Guaranty Residential Insurance Company. |
| Lender Letter LL-2024-02 Updates to Determining the Flex Modification Terms | May 29, 2024-(Updated Oct. 2, 2024) We updated Lender Letter LL-2024-02, Updates to Determining the Flex Modification Terms, to clarify that when determining the final Fannie Mae Flex Modification terms, the servicer must use the same interest rate as established when determining the terms for the Trial Period Plan. |
| Announcement SVC-2024-03 – Servicing Guide Update | May 8, 2024-The May Servicing Guide update includes changes to clarify the submission requirements for Audited Financial Statements, Form 1001, and Form 582, as well as other miscellaneous updates. |
| Selling and Servicing Notice - Regarding Recent Clarifications of Lender and Servicer Property Insurance Responsibilities | May 8, 2024-We are responding to concerns heard regarding lenders’ and servicers’ ability to comply with our long-standing policy to obtain the replacement cost value following our Feb. Selling Guide and Servicing Guide Announcements. |
| Announcement SVC-2024-02 – Servicing Guide Update | March 13, 2024-This announcement adds instructions to the Loan Modification Agreement (Form 3179) in response to New York’s Foreclosure Abuse Prevention Act and the instructional provision related to MERS and provides other miscellaneous updates. |
| Announcement SVC-2024-01 – Servicing Guide Update | February 14, 2024-The February Servicing Guide update clarifies servicer responsibilities related to monitoring and verification of property insurance coverage and provides other miscellaneous updates. |
| Announcement SVC-2023-06 – Servicing Guide Update | December 20, 2023-The December Servicing Guide update advises large non-depository sellers/servicers of updates to the frequency of financial reporting requirements and provides other miscellaneous updates. |
| Announcement SVC-2023-05 – Servicing Guide Update | October 11, 2023-(Republished Nov. 29, 2023) The October Servicing Guide updates the Loan Modification Agreement including with additional instructions, updates Fannie Mae’s minimum requirements for law firms selected and retained for default-related legal services, and other miscellaneous updates. |
| Lender Letter LL-2023-07 COVID-19 Payment Deferral and Fannie Mae Flex Modification for COVID-19 Impacted Borrowers | August 9, 2023-(Updated December 13, 2023) This Lender Letter updates policies previously published in LL-2023-07 (and updated on Aug. 9 2023) to clarify that, when the servicer is evaluating a borrower for a Fannie Mae Flex Modification in the circumstance where the borrower has become 60 days delinquent within 6 months of a COVID-19 payment deferral’s effective date and the servicer has been unable to achieve QRPC, the servicer is not required to have reported the mortgage loan with reason for delinquency code 022, Energy-Environment Costs, prior to the date of the Flex Modification evaluation. |
| Announcement SVC-2023-04 – Servicing Guide Update | July 12, 2023-The July Servicing Guide update adjusts the requirements for partial release of security and makes miscellaneous changes. |
| Announcement SVC-2023-03 – Servicing Guide Update | May 10, 2023-The May Servicing Guide update introduces and clarifies requirements for servicing mortgage loans subject to resale restrictions or shared equity provisions; automates the Non-Routine Litigation form and requires electronic submission; and provides an updated agreement for refinancing an eNote in New York. |
| Lender Letter LL-2023-05 – Advance Notice of Changes to Master Servicing Processes and Systems | April 19, 2023-(Updated December 11, 2024) This Lender Letter contains the policies previously published in LL-2021-12 on Dec. 14, 2022, with the changes noted within. It provides advance notice of upcoming changes to our Master Servicing processes and systems, including updated reporting requirements based on remittance type and clarifications on the timing for summary reporting mortgage loans. |
