FAQs: Servicing Marketplace

Eligible sellers can access SMP in Pricing & Execution – Whole Loan® (PE – Whole Loan) and begin by requesting partnerships with any of the participating servicers. The sellers must establish relationship(s) with servicing partners before selling loans servicing-released. Steps for the seller to take with the servicer include: 

• Executing contract terms of the Purchase and Sale Agreement (PSA) 

• Finalizing data and document delivery terms and timing 

Fannie Mae requires minimum net worth of $2.5MM+ (greater of 25bps of Servicing UPB, or 25 bps of Bifurcated deliveries for the past three years) to participate in Servicing Marketplace. Servicers may have their own net worth requirements for sellers that differ from Fannie Mae's requirements.  

Fannie Mae does not require a minimum volume to participate. However, sellers establish agreements directly with servicers, who may have volume minimums and limits. See the list of participating servicers, which notes which servicers have minimum delivery requirements. 

Yes, companies can obtain pricing through their approved seller’s access to the Fannie Mae committing platform, PE – Whole Loan. Servicers provide rate sheets in a standardized format and through API calls. See the list of current integrators.  

Newly approved Fannie Mae sellers and existing sellers not currently using Servicing Marketplace, may begin immediately using SMP with the new Quick Launch option. To get started, contact your Fannie Mae account team.

• Sellers are auto paired with select servicers and may initiate relationships with other servicing buyers at any time.
• Quick Launch servicers using the standard Purchase & Sale Agreement (PSA) in our Selling Guide.
• Transfer loan documents with to your servicer from one centralized place with Easy Transfer.

A feature within Servicing Marketplace that leverages a third-party, web-based file transfer application, Box, to enable sellers to transfer loan documents to servicing buyers in one centralized place. To learn more, contact SMP support or talk to your servicer partners about their adoption.

For access, contact your corporate administrator for Fannie Mae Technology Manager. Once admitted, follow the directions on the Easy Transfer Quick Start guide to get started.

Box uses multifactor authentication (MFA), data encryption, role-based access controls, malware and virus scans, audit and user activity reports and security monitoring through Splunk to ensure security. View the multifactor authentication (MFA) job aid for instructions to set up MFA in Box.