Learning Center
Servicing Management Default Underwriter (SMDU)
Training and resources to provide a better servicer experience that addresses loss mitigation
Servicing Management Default Underwriter™ (SMDU™) offers a way for mortgage servicers to work faster, save time, reduce risks, and improve their service to homeowners.
Job Aids & User Guides
Locked content is accessible only to users with SMDU UI credentials
SMDU UI Access & User Guide
- SMDU UI Technology Registration Job Aid
- SMDU UI Loss Mitigation User Guide
- Tips for resolving common SMDU evaluation messages
Payment Deferral Options
- SMDU UI Payment Deferral Options User Guide
- COVID-19 Payment Deferral Fact Sheet
- COVID-19 Payment Deferral and Payment Deferral Using SMDU or HSSN
Loss Mitigation Valuations
Online Learning
The following interactive materials are available to users with SMDU UI credentials. If you are not registered to access the SMDU UI, please refer to the Fannie Mae SMDU UI Technology Manager for Administrators Job Aid for additional information. In addition, these can be found in the Ask Poli widget in the SMDU UI.
Please review our Series Snapshot for an overview of our training materials.
Using the SMDU UI (General)
Evaluate a Homeowner for a Workout Using SMDU
- Evaluate for a Workout (9 minutes)
- Evaluate for Final (7 minutes)
- Evaluate for First Time Final (9 minutes)
- Evaluation History Overview (5 minutes)
