Learning Center

Servicing Management Default Underwriter (SMDU)

Training and resources to provide a better servicer experience that addresses loss mitigation

Servicing Management Default Underwriter™ (SMDU™) offers a way for mortgage servicers to work faster, save time, reduce risks, and improve their service to homeowners.


Use the Ask Poli widget in the SMDU User Interface to find answers to your SMDU UI questions.

Online Learning

The following interactive materials are available to users with SMDU UI credentials. If you are not registered to access the SMDU UI, please refer to the Fannie Mae SMDU UI Technology Manager for Administrators Job Aid for additional information. In addition, these can be found in the Ask Poli widget in the SMDU UI.

Please review our Series Snapshot for an overview of our training materials. 

Using the SMDU UI (General)

Evaluate a Homeowner for a Workout Using SMDU

Evaluate a Homeowner for Imminent Default Using IDE Tool

Reporting and Managing Cases