Learning Center
Servicing Management Default Underwriter
Training and resources to provide a better servicer experience that addresses loss mitigation
Servicing Management Default Underwriter™ (SMDU™) offers a way for mortgage servicers to work faster, save time, reduce risks, and improve their service to homeowners.
Job Aids & User Guides
Locked content is accessible only to users with SMDU UI credentials
Online Learning
The following interactive training modules are available to users with SMDU UI credentials. In addition, these can be found in the Ask Poli widget in the SMDU UI.
Beginning to End Workflow
- Overview and Sample Workflows (6 minutes)
- How to Log In and Navigate (5 minutes)
- Evaluate for Imminent Default (7 min)
- Evaluate for a Workout (9 minutes)
- Record Trial Payments (5 minutes)
- Evaluate for Final (7 minutes)
- Close a Case (10 minutes)
- Cancel and Resubmit a Case (4 minutes)
