Learning Center
Servicing Management Default Underwriter (SMDU)
Training and resources to provide a better servicer experience that addresses loss mitigation and borrower's request to terminate conventional mortgage insurance
Servicing Management Default Underwriter™ (SMDU™) offers a way for mortgage servicers to work faster, save time, reduce risks, and improve their service to homeowners.
Job Aids & User Guides
Locked content is accessible only to users with SMDU UI credentials. If you are not registered for the SMDU UI please refer to the SMDU UI Technology Registration Job Aid for more information.
Access to SMDU User Interface
Loss Mitigation
- Recurring Rejects Job Aid
- SMDU UI Loss Mitigation User Guide
- Tips for resolving common SMDU evaluation messages
- SMDU UI Bankruptcy Cramdown User Guide
- SMDU Non-Delegated Job Aid
Payment Deferral Options
- SMDU UI Payment Deferral Options User Guide
- COVID-19 Payment Deferral Fact Sheet
- COVID-19 Payment Deferral and Payment Deferral Using SMDU or HSSN
Loss Mitigation Valuations
Borrower initiated MI Termination
Online Learning
Please review our Series Snapshot for an overview of our training materials.
Loss Mitigation
Using the SMDU UI (General)
Evaluate a Homeowner for a Workout Using SMDU
- Evaluate for a Workout (9 minutes)
- Evaluate for Final (7 minutes)
- Evaluate for First Time Final (9 minutes)
- Evaluation History Overview (5 minutes)
Evaluate a Homeowner for Imminent Default Using IDE Tool
Reporting and Managing Cases
