Applications & Technology

Servicing Platform

Servicing: Elevated through innovation

A smarter, more connected servicing experience has arrived — setting you up for streamlined workflows, unified insights, and the tools you need to work more efficiently and serve homeowners with greater confidence. 

Built with servicer input and feedback, the new platform is designed to help you work smarter and with more transparency. The platform's event-based reporting and near-real time data will improve accuracy and streamline operations, while new escrow reporting gives you greater transparency into loan-level transactions. 

Explore what's new, get started today, and know that our dedicated Future of Servicing Team is here to support you every step of the way.

Get started with the Servicing Platform User Guide  

Review the criteria and follow the step-by-step instructions to gain access.  

 

Key resources for the latest updates  

 

 

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Read the Lender Letter

Get advance notice of changes to servicing processes and systems to help you stay informed and ready.

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NEW! Review the Delinquency Reporting Customer Integration Test Plan 

Follow these testing steps and timelines to ensure a smooth integration experience for your team.

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Review the Escrow Reporting Customer Integration Test Plan

Follow these testing steps and timelines to ensure a smooth integration experience for your team.

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Explore the Servicing Changes

Get a clear overview of upcoming changes to processes and requirements — all in one convenient guide.

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View the implementation timeline

See key milestones and dates for the Platform Transformation roll-out so you can plan ahead.

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Coming Soon - Loan Data Change eLearning

Learn about new Loan Data Change functionality coming to the Fannie Mae Servicing Platform.

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Watch the Webinar

Learn about some key upcoming changes that are designed to better streamline servicing processes and improved efficiencies.

Data Requirements and Technical Specifications

Resources exclusively for Technology Service Providers 

  • Servicing Changes Reference Guide
  • Loan Management: Servicing Events and Data Requirements
  • Technical Specifications
  • Webinar Recording
  • User Interface (UI) Upload File Format

Access Resources

 

Implementation Readiness Tracker

Frequently asked questions

These transformational changes are part of a multi-year initiative and will be delivered incrementally in a phased approach. The high-level implementation timeline, including customer integration testing and production go-live milestones, is available on our web page. Further details will be provided at a later date.

We encourage you to review the Lender Letter, Data Requirements, Implementation Milestones, Technical Specifications, Servicing Changes Reference Guide, and Loan Escrow Customer Integration Test Plan documents to: 

  • Understand the change implementation roadmap and key milestones.
  • Analyze how changes will affect your current systems and processes, with a focus on Escrow Reporting.
  • Map data to the future reporting requirements, identify gaps, and begin planning how you will source new data.
  • Start planning for your business processes, operational changes, and development activities.
  • Start understanding testing requirements and begin preparing for the Loan Escrow testing period.

Have questions?

Get answers to your policy and guide questions, straight from the source.

Get Started