Applications & Technology

Servicer Expense Reimbursement

Reducing expense reimbursement complexity and timelines for faster reimbursement of funds

Fannie Mae’s Servicer Expense Reimbursement team offers fast and efficient reimbursement of expenses incurred while servicing Fannie Mae loans.  

Our streamlined Expense Straight Through Processing capability enables mortgage servicers to:

  • Lower cost and effort when submitting claims by eliminating documentation requirements.
  • Minimize/eliminate the need for rework with ‘one-and-done’ claims reimbursement.
  • Reduce cycle times and reject rates with increased automation We also provide a suite of tools to track and resolve issues related to expense reimbursement claims.
Servicer Expense Reimbursement Availability

Monday through Saturday, 24 hours a day. Sunday, 9 a.m. to midnight ET.

All Technology Application Availability

Expense Straight Through Processing

Expense Straight Through Processing is Fannie Mae’s claims reimbursement process requiring less documentation than ever before.

Expense Reimbursement Inquiries

Questions related to expenses?  You can access the Inquiry Response Tool to submit and track inquiries related to expense reimbursement claims that may be denied, curtailed, or pending. Or, you can obtain guidance for unclear instructions related to a claim submission or system issue.

Post Payment Documentation for Expense Reimbursements

Use the Post Payment Document Request Portal to receive requests for supplemental expense reimbursement information, such as dates or supporting documents.  Respond to information requests, and upload the requested documentation.

Fannie Mae Invoicing

Fannie Mae Invoicing provides access to consolidated loan-level invoices, simple resolution of claims, and the ability to add and retrieve documentation.