Servicing

Retention Options

Fannie Mae offers servicers a flexible way to help more borrowers retain their homes while enduring a hardship. 

Payment Deferral

A payment deferral adds (defers) missed payments (principal and interest) to the end of the mortgage loan term as a non-interest bearing balance. The balance is due at the maturity date or earlier upon the sale or transfer of the property, refinance of the mortgage loan, or payoff of the interest-bearing balance of the loan. Upon completing the payment deferral, the homeowner continues paying their regular monthly mortgage payment in accordance with its terms. View payment deferral overview. 

Loan Modification

A loan modification might be available to eligible borrowers who have experienced a permanent or long-term hardship and whose loans are delinquent, or  are determined to be in imminent default in accordance with the Servicing Guide.

Flex Modification

The Flex Modification offers eligible homeowners mortgage payment relief:

  • For borrowers less than 90 days delinquent, the modification requires a complete Borrower Response Package and targets a 20% principal and interest payment reduction and 40% housing expense-to-income ratio.
  • For eligible  borrowers 90 or more days delinquent, the modification targets a 20% payment reduction and requires no Borrower Response Package.

The Flex Modification may result in some principal forbearance in accordance with F-1-27 of the Servicing Guide.

Borrower Assistance

Help Borrowers Avoid Foreclosure

  • Fannie Mae.com consumer website explains the range of options available to homeowners in extraordinary circumstances and provides guidance on how to seek help.

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