Technology Support Center
Fannie Mae will be operating with limited staff from December 24, 2025, through January 2, 2026. Customers contacting the Selling Guide Support Team or Servicer Support Center may leave a voicemail, and a team member will respond to you within 24 business hours, Monday through Friday. Our Technology Support Center will remain open during this time.
The Technology Support Center is the primary point of contact for Fannie Mae customers seeking information on or assistance with Fannie Mae technology applications. Reach out to us via phone or web chat using the links below, or try using our online search to answer your question. We are eager to help you.
Please note that the Web Chat link is only available to registered technology application users.
- Call Us at 1-800-2FANNIE (1-800-232-6643)
- Open a Web Chat
The Support Center's hours of operation are every day, 24 hours a day, except for the holidays listed below:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
On the evening prior to a holiday closure, the Technology Support Center will close at 8:00 p.m. ET and will reopen the day after the holiday at 8:00 a.m. ET.
