July 15, 2020

Announcement SVC-2020-03 – Servicing Guide Update

July’s Servicing Guide update simplifies our loss draft disbursement policies while balancing risk, revises post-disaster credit reporting requirements, authorizes servicers to not send a payment reminder notice to borrowers in an active forbearance plan, encourages servicers to make borrowers aware of our Disaster Response Network, and other miscellaneous updates.