April 19, 2023
Lender Letter LL-2023-05 – Advance Notice of Changes to Master Servicing Processes and Systems
(Updated March 13, 2024) This Lender Letter contains the policies previously published in LL-2021-12 on Dec. 14, 2022, with the changes noted within. It provides advance notice of upcoming changes to our Master Servicing processes and systems. These changes include the retirement of the Servicer’s Reconciliation Facility™ (SURF™) application in 4Q 2023.
