My web

Edit Your Profile

This job aid explains how to edit your profile information. You can update your contact and security information and you may be able to reset the password you use to access Technology Manager and other Fannie Mae technology applications you may access.

Note: For the User Administrator role, a dashboard that shows different options will appear.

  1. From the Dashboard, click the Edit My Profile link. 

  2. The Edit My Profile screen appears. Edit the desired information, click UPDATE PROFILE.

Note: Update your E-mail and Work Phone information as these change. Up-to-date information is necessary for successful password resets.

Edit Security and Password Information

The Security and Password Information section of the Edit My Profile screen contains your password and security information that is used when you request assistance from a Fannie Mae representative. You can change both pieces of this information at any time.

Security Information

If you have not provided security information for your profile, a warning message at the top of the Edit My Profile screen will prompt you to enter the information via the Security Questions tab.

Note: You will not be able to change your password if security questions and answers have not been provided.

Follow these steps to edit your security information:

  1. From the Edit My Profile screen, select the Security Questions tab.

  1. Click the Security Question drop-down menu. Select the desired security question, enter your Security Answer and verify it. Remember, that the Security Answer that you enter is case sensitive.

  1. Click SAVE to save your changes.

Password Administrator Information

The Security and Password Information section of the Edit My Profile screen reflects the password administration settings. Your company configuration determines how user passwords are administered.

The date your password will expire is shown. Change your password before this date to ensure uninterrupted access. Depending on your company configuration, you may be able to reset other users' passwords.

If the Administrator Managed field is set to No, both you and users can reset your own password. If it is Yes, then a user's password must be reset by an administrator. See Password Reset FAQs and possible scenarios which would require the password reset process.

Change Your Password

In order to change your password, security questions and answers must be submitted.

Follow these steps to change your password:

  1. From the Edit My Profile screen, click the CHANGE PASSWORD link. The Change Password screen appears.

  2.  Enter your current password.
  3. Using the guidelines on the screen, enter and confirm your new password. Remember that the password you first enter is case sensitive. Click Submit to save the password.

Note:  After changing your password, please wait approximately 10 minutes before accessing Fannie Mae technology applications with the new password.

Change Your PIN

You will need to reset your password if it expires or becomes locked out of a Technology Manager application due to inactivity. When your password is locked, the Lock Flag field will display 'Yes' and a Lock Reason will show. It may be necessary to know your PIN for verification purposes when contacting our technology Support Center at (1-800-2FANNIE) for assistance with password resets. You may also change your PIN at any time.

  1. From the Security and Password Information section of the Edit My Profile screen, click on the SHOW PIN link to reveal your PIN.  

  1. Change your PIN and click UPDATE PROFILE.

Note: If you try resetting your password using a new User ID for which a security question and answer have not been set up, you will get an error indicating that the User ID is invalid.  In this case, contact your Administrator to have the password reset. You will be sent an email with instructions to reset your password. The email will also have you establish a security question/answer to prevent this issue from reoccurring. Typically, the email will take 5 minutes to be delivered, however with various network response times, it could take up to 30 minutes. If after 30 minutes you still have not received the link, check your Spam folder and verify that your email address is correct in your profile, then contact the Technology Support Center (1-800-2FANNIE). The link in the password reset email you receive expires at midnight the same calendar day it is received.