IP Address Restrictions

This job aid explains how to manage IP address restrictions, which validates user and system access by comparing to a list of allowable IP addresses. The feature allows access to users and systems based on their origination IP address. This is an OPTIONAL feature. Technology Service Provider (TSP) Corporate Admins (CAs) must onboard IP Address Ranges for API system IDs before creating an API System ID.

Follow these steps to access the IP Address Restrictions Configuration for your organization.

1. From the Dashboard, select Edit Company Configuration.
   
   
2. The IP Address Restrictions tab appears.
   
   

This section explains how to set up IP Address Restrictions for your organization. Setup does NOT take effect immediately.

Note: To avoid interruption in service, please gather all required information before starting IP Address Restrictions setup.

This checklist is only indicative of required information and not exhaustive.

•    IP address ranges in CIDR format (ex 192.168.0.1/24) that are applicable for User, System and/or API System IDs.

•    If your organization is using a Technology Service Provider (TSP), you may need the TSP IP address range.

•    Custom IP allowable list applies to the entire organization hierarchy, NOT only at the main Subscriber.

If after enabling IP restrictions your access to Technology Manager is blocked, please contact the Technology Support Center.

1. From the IP Address Restrictions tab, select Add IP Address Ranges.
   
   
2. The Add IP Address Range screen appears. Enter all required information. You can restrict access for User, System, or API System IDs. Select + Add New IP Range to add more ranges or paste all IP ranges in the first line of the IP Address CIDR Range box. Additional lines will appear automatically.
   
   

Note: Hover over red and/or green radio buttons in upper right corner to view current IP address status.

3. Once all IP address ranges are entered, select Continue.
   
   
4. The Add IP Address Ranges page appears. Review ranges for accuracy. If an error is found, you may delete a range by selecting the trash can button, then select Continue.
   
   
5. The Updating IPs succeeded message appears at the bottom right corner of the screen.
   
   

This section explains how to Remove IP Address Range(s) from your organization’s custom list of allowable IP addresses. Note, use the Remove button to remove an individual IP address.

1. From the IP Address Restrictions tab, select the radio button in front of the IP address range you wish to remove. Repeat until all applicable IP address ranges are selected. Select Remove when the IP address or addresses are selected.
   
   

Note: The Remove option is not applicable for TSP Organizations if they only have one IP address range for an API System ID.

2. When the confirmation message appears, select Continue.
   
   
3. The Removing IPs succeeded message appears at the bottom right corner of the screen.
   
   

This section explains how your organization can use the Opt Out IP Address Restrictions option. Using the Opt Out option removes all IP address restrictions for User, System, and/or API System IDs. It may take up to 24 hours for restrictions to be removed.

1. From the IP Address Restrictions tab, select Opt Out.
   
   

Note: TSP Organization CAs are not permitted to Opt Out of IP Address Restrictions for API System IDs.

2. When the Opt Out message appears, you can choose to Opt Out of IP address restrictions for User, System, and/or API System IDs.
   
   
3. The Opt Out IPs success message appears at the bottom right corner of the screen.
   
   
   
   If an error message is encountered during your attempt to complete IP registration, removal, and/or opt out please refer to the Technology Support Center.