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New User

When your Technology Manager Administrator creates you as a new user, one of the emails you will receive is the Fannie Mae New User ID Confirmation Email. The email will contain a link for you to activate the new user ID.

To activate your new user ID

  1. Click on the link in the email.

  2. The Enter your current user ID screen appears. Enter your current user ID and click Continue.

    Enter User ID Screen

    The You Entered screen appears and the system will send you a temporary passcode to the email in your profile.

  3. Check your email for a message from Fannie Mae with your temporary passcode. This passcode is valid for 30 minutes.

    If you do not receive an email with the passcode:

    1. Confirm the User ID that you entered is accurate.
    2. Confirm the email address on your User Profile with your administrator.
    3. If you have not received the passcode within 15 minutes, return to step 1 and try again.

      new user activation screen

  4. On the You entered screen, enter the passcode from the email and click Submit Passcode. The New Password screen appears.

    Enter the passcode

  5. On the New Password screen, create a password per the criteria listed on the screen and enter the password again in the Confirm New Password text box. Click Create Password.

  1. The Success screen appears. Click Log in to TM to complete the activation of your user ID.

    Create a password success screen

  2. The Technology Manager Log In screen appears. Enter your user ID and the password that you set, then click Login

  1. The Edit My Profile screen appears. Review your profile. See the Edit My Profile job aid for instructions on how to update your profile.  Now you are ready to use the Fannie Mae applications granted to you by your administrator.