Mortgage Servicers—The Unsung Professionals of the Housing Industry

52 million American households have a mortgage – and a servicer

When mortgage borrowers face hardships, servicers are there to help them stay in their homes.

The COVID-19 market disruption hit suddenly and servicers pivoted quickly to keep their businesses up and running smoothly while helping their borrowers. Servicers are assisting more than 4 million* homeowners with financial hardships related to COVID-19.

*Fannie Mae and Freddie Mac borrowers

Fannie Mae partners with more than 1,200 mortgage servicers across the country.

Mortgage servicing provides jobs for 350,000 Americans, who work with borrowers in areas both big and small. In fact, most servicers are responsible for 5,000 or fewer loans, providing personal, customized service to their communities.

Done well, the [servicing] job facilitates lending and makes the whole housing market more resilient.


Fannie Mae appreciates our servicer partners.