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Reset Your Password Using the Self-Serve Password Reset Process

This job aid explains how to reset a password using the self-serve password reset process for users who are set up to self-manage their password.

  1. Go to the Reset My Password link.
  2. Enter your User ID click Submit.

    Enter User ID Screen

  3. You will receive an email with a temporary password reset link to reset your password.

  4. Click the Verify Request button to confirm your User ID and you will be navigated to set up a new password.

If you do not receive an email with the passcode:

  • Confirm that the User ID that you entered is accurate.
  • Confirm with your administrator that the email address in your User Profile is accurate.
  • If you have not received the passcode within 15 minutes, repeat steps 1 through 3
  1. Enter a new password per the criteria listed on the screen and click CHANGE PASSWORD.

    Enter the passcode

Note: Your new password must be different than your previously used password.

  1. Your password is reset.