Reset Your Password Using the Self-Serve Password Reset Process

This job aid explains how to reset a password using the self-serve password reset process for users who are set up to self-manage their password.

1. Go to the Reset My Password link.

2. Enter your User ID click Submit.
   
   

3. You will receive an email with a temporary password reset link to reset your password.
   
   

4. Click the Verify Request button to confirm your User ID and you will be navigated to set up a new password.
   
   

If you do not receive an email with the passcode:

• Confirm that the User ID that you entered is accurate.
• Confirm with your administrator that the email address in your User Profile is accurate.
• If you have not received the passcode within 15 minutes, repeat steps 1 through 3

5. Enter a new password per the criteria listed on the screen and click CHANGE PASSWORD.
   
   

Note: Your new password must be different than your previously used password.

5. Your password is reset.