System IDs in Acceptance/Integration – Password Reset

This job aid explains how to reset an Acceptance/Integration environment System ID password.

1. There are two ways to begin the password reset process for a System ID in Acceptance/Integration environment(s):
   1. Upon receipt of Fannie Mae’s Password Expiration Notice – System ID email notification, select the password reset tool link in the email to start the password reset process; OR
      
      
   2. Go to the Reset My Password link, enter your System ID in the field labeled User ID, and select Submit.
      
      
2. The following message will appear, and you will receive an email with a temporary password reset link.
   
   

Note: Your password link will be valid for the next 24-hours. You will need to resubmit a password reset request if 24-hours are exceeded.

3. Once you receive the password reset email, select Verify Request to confirm your System ID and you will be navigated to set up a new password.
   
   

If you do not receive an email with the verification request link, please follow the steps below:

• Confirm that the System ID you entered is accurate.
• Check your System ID Profile to ensure your email address is accurate.
• If you have not received the email within 15 minutes, repeat prior steps.

4. Enter a new password following the criteria listed on the screen and select CHANGE PASSWORD.
   
   

Note: Your new password must be different than your previously used passwords

5. The Password Reset Complete message will appear and the User will receive two email messages indicating that the password has been reset successfully.