Edit a User's Security Question

This job aid explains how to edit a user's security question—which is used if the user receives assistance from a Fannie Mae representative.

1. From the dashboard, click the Manage Users link.
   
   
2. The Manage Users screen appears.  Enter the desired search criteria and search value, then click SEARCH.
   
   
3. Depending on the search terms used, multiple users may be found.  The number of records found appears above the list. Select the desired user record.
   
   
4. Profile Information for the selected record appears. Click EDIT PROFILE.
   
   
5. The Edit User Profile screen appears.  Click the Security Questions tab.

6. The Edit Security Information screen appears.

7.  Select the desired security question, enter the security answer, and then click SAVE to save your changes.