STAR Introduction

What is STAR?

The Servicer Total Achievement and Rewards™ (STAR™) Program is Fannie Mae’s servicer performance management system. STAR is designed to:

• Provide consistent, specific, and measurable feedback to our servicers

• Align servicer performance with Fannie Mae’s business goals

• Promote servicing knowledge and excellence across the housing industry and drive change

• Focus on actions that limit credit losses

Servicers in this program represent the majority of Fannie Mae’s total credit risk exposure. Participants are evaluated based on their performance in the Servicer Capability Framework (SCF) operational assessment and metrics and the STAR Performance Scorecard.