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Appendix A - Supplemental STAR Metric Definitions - Credit Performance Metrics
General Servicing - Collections and Loss Mitigation
Metric | Definition | Formula | Threshold |
Current to Worse |
The number of loans in a current status at the beginning of the month that transitioned to a delinquent status at the end of the month divided by the beginning current loan count. |
Loans that transition to 30 plus or loss Loans current at beginning of month |
Inference Test |
30 to Worse |
The number of loans in a 30-day delinquent status at the beginning of the month that transitioned to a 60 plus day delinquency status at the end of the month divided by the beginning 30-day delinquent loan count. |
Loans that transitioned to 60 plus or loss Loans 30-days delinquent at beginning of month |
Inference Test |
Solution Delivery - Collections and Loss Mitigation
Metric | Definition | Formula | Threshold |
60 to Worse |
The number of loans in a 60-day delinquent status at the beginning of the month that transitioned to a 90 plus day delinquency status at the end of the month divided by the beginning 60-day delinquent loan count. |
Loans that transition to 90 plus or loss Loans 60-days delinquent at beginning of month |
Inference Test |
90 plus to Worse |
The number of loans in a 90 plus day delinquent status at the beginning of the month that transitioned to a more delinquent status at the end of the month divided by the beginning 90 plus day delinquent loan count. |
Loans that transition to 120 plus or loss Loans 90 plus days delinquent at beginning of month |
Inference Test |
Retention Solution Timing |
The percentage of trials initiated by the servicer before the 210th day of delinquency. This metric uses a rolling three-month total in both the numerator and denominator. |
Trial mods started less than 210-days delinquent All trial mod starts |
Inference Test |
Liquidation Solution Timing |
For short sales and Mortgage Release™, the percentage of cases completed by the servicer before the 210th day of delinquency. This metric uses a rolling three-month total in both the numerator and denominator. |
Preferred liquidations less than 210-days delinquent All preferred liquidations |
Inference Test |
Liquidation Efficiency |
Measures the number of completed Mortgage Releases, short sales, foreclosure sales, and third-party sales over a three-month reporting period as a percentage of loans 60 or more days delinquent at the beginning of the three-month period. |
Liquidation Events Loans 60+ days Delinquent at beginning of three-month period |
Inference Test |
12-Month Mod Performance |
The number of loan modifications completed 12-months prior that are now less than 30-days delinquent, paid in full, or repurchased, divided by the total number of loan modifications completed and not cancelled in the same time period. This metric uses a rolling three-month total in both the numerator and denominator. |
Mods that are less than 30-days delinquent Mods converted 12-months prior |
Inference Test |
Payment Deferral Efficiency | Measures the number of completed payment deferrals over a three-month reporting period as a percentage of loans 60 or more days delinquent at the beginning of the three-month period. |
Completed Payment Deferrals Loans 60+ Days Delinquent at beginning of three-month period |
Inference Test |
Mod Efficiency | Measures the number of modifications initiated over a three-month reporting period as a percentage of loans 60 or more days delinquent at the beginning of the three-month period. |
Mod Trials Initiated Loans 60+ Days Delinquent at beginning of three-month period |
Inference Test |
Timeline Management - Foreclosure
Metric | Definition | Formula | Threshold |
Beyond Foreclosure Threshold Resolution |
Measures loan dispositions and delinquency cures as a percentage of loans that began the month beyond the allowable foreclosure time frame. |
Current Loans and Liquidations Loans beyond time frame at beginning of month |
Inference Test |