Program Overview

The Servicer Total Achievement and Rewards Program is a performance management system that uses the Servicer Capability Framework to recognize servicers that perform at a standardized level. The Program is based on three integrated components: Servicer Profile, Performance Scorecard, and Servicer Capability Framework.

The Servicer Profile classifies servicers based on portfolio composition and size.

Measures are standardized to ensure transparency and simplicity. Servicers are provided a confidential scorecard monthly.

A structured operational assessment may be completed through evaluation of the SCF.