Business Architecture

The business architecture is a logical blueprint for defining and controlling the integration of business process, systems and their components. Each process area in the STAR Reference Guide provides a summary of the Business Process, Critical Success Factors, Assessment Areas, Required Information, and Evaluation Criteria and Recommendations. The Business Process chapters are structured hierarchically to describe each process, and state Fannie Mae's expectations.

The STAR Program uses the business architecture to reflect servicing operations. This business architecture:

• Defines how business objectives, processes, and key performance indicators relate.
• Supports a top-down approach and a common and consistent framework for viewing and analyzing servicer capabilities across the key dimensions of people, processes, and technology.  See the chart below.