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Viewing Letters and Historical Communications

At any time, you can view – and download – all letters and formal communications from Fannie Mae associated with a loan because a history of these communications is available in Loan Quality Connect.

Follow these steps to locate, view, and download loan level letters and communications after logging in to Loan Quality Connect:

  1. Click Resolution Queue, and then the BI Card that is associated with your loan's status. The Independent Dispute Resolution BI Card is used in this example.A screenshot of a computer
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Note: Loans with an IDR Requested populate the search result area under the BI cards.

  1. Click the loan of your choice, and then click View – or simply double click the loan – to open the Loan Details page.

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  2. Click the Letters tab.

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    The Letters tab expands to display all of the communications formally sent by Fannie Mae to the lender during the loan review. The list includes the status of each communication, the date issued, the person who created it, and whether or not it has been opened in Loan Quality Connect and viewed.

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  3. Select the communication, and then click View – or simply double click the document name to open it. In this example, the second Reaffirmation Letter is selected.

Note: The 2nd Reaffirmation opens.

  1. Scroll down the page to read the entire document. Click Download PDF to save a copy to your hard drive.

    2nd Reaffirmation Letter Opens

  2. Click the Back button at the bottom of the page to return to the Letters tab on the Loan Details screen.

    Click the Back Button