Linking and Uploading Supporting Documents - Manager

When performing loan remediation tasks, you often need to upload new documents or link those already in the system to correct a specific loan defect.  Loan Quality Connect enables you to perform these two functions from the same screens you use to respond to a Notice of Potential Defect or request an Appeal to a Resolution Request, an Impasse, a Management Escalation, or an independent dispute resolution (IDR). In other words, document management capabilities are at your fingertips exactly when you need them – and you don't have to navigate outside Loan Quality Connect or even change screens. You can see exactly which documents you have already submitted to Fannie Mae and upload new ones in real time when necessary.

This job aid describes the procedures for linking documents already in Loan Quality Connect to a specific request from Fannie Mae. It also describes how to upload new documents to support your response to Fannie Mae. The steps work the same whether you are responding to a Notice of Potential Defect or requesting an appeal, impasse, management escalation, or IDR.

First you must navigate to the screen where you are taking an action that requires linking existing or uploading new documentation. Follow these steps to do so:

1. Click Resolution Queue, and then the appropriate BI card for the task you want to perform. The Resolution Request BI card is the one used in this example.
   
   
   Because the Resolution Request BI card was selected, loans with a Resolution Request populate the search result area below the BI cards.

2. Click the loan of your choice, and then click View – or simply double click the loan – to open the Loan Details page and perform further actions on that loan.
   
   
   The Loan Details page opens, defaulting to the Remedy Status screen.

3. Click Take Action, and then one of the options in the drop-down menu. In this example, Appeal is selected.
   
   
   
   The Appeal screen opens. If you were requesting an impasse, the Request Impasse screen would open and so on, depending on which BI card was initially selected.
   
   This is the screen where you can link documents already in Loan Quality Connect to support the action you are taking. Here you can also upload new documents.

5. Scroll down to 2: Link Supporting Documents.

Link Documents

Follow these steps to link supporting documents to the remediation action you are taking:

1. Select a document in the Available Documents column and click Link.
   
   
   The document now appears in the Linked Documents column.

2. Click Remove to send it back to Available Documents.
   
   

Upload New Documents

Follow these steps to upload new documentation that supports the remediation action you are taking:

1. Click Upload in the Linked Documents column.
   
   
   The Upload Document window opens.
   
   

2. Select the Category and Type of document you want to upload from the drop-down menus, and then enter a Description of the document.
   
   

3. Click Browse to open your local directory. Select the document you want to upload, and then Open.
   
   
   
   The Upload Document window now displays information about the document, its directory path, and the file name.

4. Click Save.
   
   
   The Information window opens with a message about the file upload.

5. Click Okay if the message indicates the file uploaded successfully. If there is an error message instead, return to Step 3 and repeat the process.
   
   
   
   The uploaded document now displays in the Linked Documents queue.