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Introduction

This job aid explains the DMRS Dashboard and how to use the dashboard to ensure data reported in DMRS is accurate. 

The DMRS Dashboard was created to present a summary view of reporting performance daily and with a monthly trend. Rather than pulling many individual reports to determine reporting and foreclosure/bankruptcy process performance, providers can view the dashboard at a glance. This data can also be compared to provider’s source systems in order to reconcile data and ensure alignment between all parties.

Accessing the Dashboard Report

Once in the DMRS workspace, follow the steps below to access the report.

  1. Log into DMRS.

  2. Click the Reports option from the Menu button in the Tool Bar.

  3.  In the new Reports module, the application will default to the Default Management Reporting System folder. This is the folder where the Performance Dashboard is located. Double click the Performance Dashboard to launch.

  4. Crystal Report Viewer will launch with the report data.

  5. In the new Reports module, click one of the Default Management Reporting System. The Dashboard is in this folder.

  6. A new screen will appear and the DMRS Dashboard will be visible.

Understanding the DMRS Dashboard Report

Once a user is logged into the DMRS reporting workspace, the DMRS dashboard will appear. This summary view reflects the provider's inventory, reporting statistics, and performance for the current month to date as well as the prior two months. The purpose of the DMRS dashboard is to give users a summary view of several key DMRS reports and therefore allow users to have an understanding of their performance at a glance.

Review the content below to understand each section of the dashboard.

Parameters

First, check the dashboard parameters.

  • The Data as of Date indicates the most recent day’s data reflected in the system. As a reminder, DMRS will always have data one day behind the current date.

  • In the Provider box, always select your company’s name.

  • The State field can be left as All or can be a single state. All will be the default value.

Time Period

Each section of the dashboard will reflect the same three time periods.

  • The first column (on the left) contains month to date data. The date and contents of this column will change each day as data is processed.

  • The next column (middle) contains data as of the first day of the current month. This column can be compared to the moth to date column to determine changes since the first.

  • The last column (right) contains data as of the first day in the prior month. This column can be compared to the first day of the current month column to determine a month over month trend.

Hyperlinks to Loan Level Views

Hyperlinks are identified with blue font and underline. Anytime a hyperlink is present, users can click on the number found in the dashboard in order to get to the underlying report. For example, in the screenshot below, each of the numbers within the red box could be selected and would then return the loan level details* for that section.

NOTE: It is important to note that the DMRS Dashboard was designed to present all data (counts) that have been reported by the Provider selected in the parameters section. However, the underlying loan level reports will have the standard DMRS security features applied. This means that not all loans counted in the Dashboard view may be viewable at the loan level. Only active parties on the loan will have access to see their loans in the loan level views.  

FC Inventory Section

The FC Inventory section lists all of the loans considered to be active or on hold foreclosure inventory broken down by:

  • Reported Active: count of loans where the most recent reported event contained a foreclosure status of active.

  • Reported On Hold: count of loans where the most recent reported event contained a foreclosure status of on hold.

  • Total Reported Inventory: sum of active and on hold reported status loans.

  • FNMA Derived Active Inventory: count of loans where Fannie Mae has derived a loan's status to be active based on the most recent event (by event actual date). Loans where the servicer has yet to report on a loan and the attorney has, the loan will be reflected in this derived count.

    • This inventory count should be what servicers reconcile to as it is what drives Fannie Mae metrics.

 NOTE: Review the Fannie Mae Derived Status job aid for more information on derived status.

BK Inventory Section

The BK Inventory section lists all of the loans considered to be active bankruptcy inventory broken down by:

  • Reported Chapter 7: count of loans where the most recent reported event contained a bankruptcy status of active and the reported chapter was 7.

  • Reported Chapter 11: count of loans where the most recent reported event contained a bankruptcy status of active and the reported chapter was 11.

  • Reported Chapter 12: count of loans where the most recent reported event contained a bankruptcy status of active and the reported chapter was 12.

  • Reported Chapter 13: count of loans where the most recent reported event contained a bankruptcy status of active and the reported chapter was 13.

  • Total Reported Inventory: sum of active reported status loans (where the bankruptcy chapter was reported).

  • FNMA Derived Active Inventory: count of loans where Fannie Mae has derived a loan's status to be active based on the most recent event (by event actual date).Loans where the servicer has yet to report on a loan and the attorney has, the loan will be reflected in this derived count.

    • This inventory count should be what servicers reconcile to as it is what drives Fannie Mae metrics.

 NOTE: Review the Fannie Mae Derived Status job aid for more information on derived status.

Fatal Event Failures Section

The Fatal Event Failures section lists all of the events that have failed the event validation step in DMRS. These events must be corrected by the provider and re-submitted to DMRS as soon as possible.

  • Total Events Submitted: count of total events reported to DMRS for the time period.

  • Total Event Failures: count of events for the month that had a fatal failure, meaning the event could not be accepted by DMRS.

  • Percent of Events Failed: the fail rate for the provider's office (based upon the Total Events Submitted and the Total Event Failures).

  • Total CV Failures: count of total contextual validation failures for all events submitted. There can be more than one failure reason for a single event. This count excludes Invalid Loan Failures and Duplicate Loan Failures as well as Loan Change events.

  • CV Failures Reconciled: count of total contextual validation failures that have been corrected and reported successfully to DMRS.

  • CV Failures Un-Reconciled: count of total contextual validation failures that have not been corrected and should be reported to DMRS as soon as possible.

  • Percent of CV Failures Reconciled: the correction rate for the provider's office (based upon the Total CV Failures and the CV Failures reconciled).

  • Invalid Loan Failures: count of events that failed for the reason of Invalid Loan.

NOTE: Many Invalid Loan Failures cannot be reconciled. Please review the Invalid Loan Failures job aid for more information.

  • Duplicate Loan Failures: count of events that failed for the reason of Invalid Loan.

NOTE: Duplicate Loan Failures cannot be reconciled.

Performance Monitoring Section

The Performance Monitoring section lists areas of focus that Fannie Mae considers to be relevant to foreclosure and bankruptcy metrics.

  • Foreclosure Referrals: count of foreclosure referral events reported by the provider, which indicates the number of new referrals for the time period.

  • BK Referrals: count of bankruptcy referral events reported by the provider, which indicates the number of new referrals for the time period.

  • Foreclosure Sales Held: count of foreclosure sale held events reported by the provider, which indicates the number of foreclosure sales completed for the time period. Clicking the hyperlink will access events in the DMRS1001 Milestone Details report (for servicers) or the DMRS1007 Non-Servicer Milestone Details report (for non-servicers). The Milestone Details reports are drill-down reports within the DMRS1000 Portfolio View report (for servicers) or the DMRS1006 Non-Servicer Portfolio View report (for non-servicers).

  • Foreclosure Files Closed: count of foreclosure file closed events reported by the provider, which indicates the number of foreclosures terminated for the time period.Clicking the hyperlink will access events in the DMRS1001 Milestone Details report (for servicers) or the DMRS1007 Non-Servicer Milestone Details report (for non-servicers). The Milestone Details reports are drill-down reports within the DMRS1000 Portfolio View report (for servicers) or the DMRS1006 Non-Servicer Portfolio View report (for non-servicers).

  • BK Cases Closed, Discharged, and Dismissed: count of bankruptcy case closed, bankruptcy case discharged and bankruptcy case dismissed events reported by the provider, which indicates the number of bankruptcies terminated for the time period.

  • Total Holds: count of loans with open/active delays for the provider's company during the time period, including missing document holds. Clicking the hyperlink will access events in the DMRS2022 Foreclosure Hold report (for servicers) or the DMRS2025 Non-Servicer Foreclosure Hold report (for non-servicers).

  • Missing Documents: count of loans with open/active missing document delays for the provider's company during the time period. Clicking the hyperlink will access events in the DMRS1015 Missing Documents (for servicers) or the DMRS1016 NS Missing Documents report (for non-servicers).

  • Foreclosure Sale Fallout: count of loans where a foreclosure sale scheduled event was reported and the corresponding foreclosure sale held event was not received by the scheduled sale date. Clicking the hyperlink will access events in the DMRS1005 Portfolio View report (for servicers) or the DMRS1009 Non-Servicer Portfolio View report (for non-servicers).

  • Foreclosure Sale Scheduled: count of foreclosure sale scheduled events reported by the provider, which indicates the number of sales scheduled for the time period. Clicking the hyperlink will access events in the DMRS1020 Portfolio View report (for servicers) or the DMRS1022 Non-Servicer Portfolio View report (for non-servicers).

  • Total Loans Outside Timeline: count of loans that are outside of the allowable published foreclosure timeline. Clicking the hyperlink will access events in the DMRS2012 report.

Business Rule Exceptions Section

The Business Rule Exceptions section lists open exceptions, identified by the DMRS business rule engine (BRE), for areas of focus that Fannie Mae considers to be most relevant to foreclosure and bankruptcy metrics.

  • Total Events Evaluated: count of total events reported to DMRS for the time period that were evaluated by the BRE.

  • Total Out of Sync Exceptions: count of events that received an out of sync exception for the time period, which indicates that the event reported is not in line with the same event reported by the other provider type.

  • Total Missing Events: count of events that received a missing event exception for the time period, which indicates that the subsequent event is has not been received within the specified time frame.

  • Total Out of Order Exceptions: count of events that received an out of order exception for the time period, which indicates that the event reported is not in the order anticipated.

  • Total Duplicate Events: count of identical events received. This exception indicates a reporting issue that should be corrected by the provider as soon as possible.

  • Total BK Loans with no Payment: count of loans that are in active chapter 7 bankruptcy that should have received a payment, but no payment has been received.

  • Total CH 7 BK Loans with no MFR and no payment: count of loans that are in active bankruptcy that should have received a payment, but no payment has been received

  • Total BK Loans with no MFR and Property is Surrendered:

  • Total Loans needing Servicer Transfer Received Event: count of loans where the new servicer has not reported the Servicing Transfer Received event which assigns the loan to the new servicer in DMRS. Until the new servicer reports this event, the loan will continue to be assigned to the current provider's office.

NOTE: For more information on the DMRS BRE, review the Business Rules Engine and Exceptions job aid.

Additional Questions

Any questions about the dashboard that cannot be answered by this job aid should be directed to the DMRS support team.