Summary of Excess Fees and Costs Process

This matrix divides all foreclosure and bankruptcy fees/costs into four distinct categories:

• Allowable Fees and Costs—require no additional action by you to ensure proper reimbursement to the servicer by Fannie Mae, and are not considered Excess Fees/Costs (see Allowable Fees and Costs).
• Standard Excess Fees and Costs—common Excess Fees  and costs that are generally eligible for reimbursement by Fannie Mae, have a specific Fannie Mae definition, and a specific assigned price point (see Standard Excess Fees and Costs).
• Non-Standard Excess Fees—fees that we consider on a case-by-case basis (see Non-Standard Excess Fees).
• Ineligible Excess Fees and Costs—non-reimbursable by Fannie Mae due to our contractual relationship with servicers, and should not be reported to us (see Ineligible Excess Fees and Costs).
• Historical Allowable Fees and Costs —previous allowable fee and cost amounts.

Instructions: You should review all excess fees/costs to determine whether they are ineligible for reimbursement by Fannie Mae (see Ineligible Excess Fees and Costs). Do not submit ineligible fees/costs to Fannie Mae for excess fee/cost approval. For all other excess fees/costs which you believe to be eligible for reimbursement, you should submit all of your firm’s excess fee/cost requests as follows:

1. All excess fee/cost requests should be submitted in the Property 360 Excess Fees Portal.
2. Once logged into Property 360, click on the "Create New Request" link.
3. When submitting a request, select the most specific expense type/subtype available. Where applicable, the AAA Matrix instructs which expense type/subtype to select based on fee name.
4. You should expect a response from Fannie Mae within 5 business days of the date of submission. 
5. For questions, please submit an inquiry in the Inquiry Response Tool (IRT). For IRT system access, send an email to [email protected] and request MDC Firm access.