Ask Poli
Have a question? Ask Poli helps you get the right answers when you need them.
Use Single Sign-On and your Fannie Mae User ID | I need help with access.
Or visit Legacy Ask Poli
Ask Poli® is an intelligent business tool that helps mortgage sellers and servicers answer their policy-related questions with fast and accurate information straight from the source. Providing an intuitive search and navigation experience, Ask Poli reduces the steps and time it takes to find answers with selling and servicing resources all in one platform.
Ask Poli parses through detailed business guidelines and requirements to find the relevant and specific answers you need from Fannie Mae’s Selling and Servicing Guides and other Fannie Mae resources such as Lender Letters, the Eligibility Matrix, FAQs, job aids, fact sheets, product user guides, curated Q&As based on trending customer queries, and more.
Finding answers to your questions is easy. Simply ask a question in your own words, use keywords to search, or search by theme. Ask Poli also gets smarter each time you search, combining technology and human assistance to learn how you conduct your search and speed up its response. Real people see your questions, read your feedback, and fine-tune the tool to enhance your experience.
Features
Our self-service search solution is available 24/7 to help you increase productivity and make faster decisions. Get quick results that are specific and accurate.
Answers that include information from the Selling Guide (Parts A thru E) and Servicing Guide (Parts A thru F) as well as additional Ask Poli content (e.g., Lender Letters, the Eligibility Matrix, FAQs, job aids, fact sheets, product user guides, curated Q&As based on trending customer queries, and more.
Real-time optimization and a trending list of industry related questions.
Note: While every effort has been made to ensure the reliability of the content in Ask Poli, Fannie Mae’s Selling and Servicing Guides and their updates, including Guide Announcements, Lender Letters, and Release Notes, are the official statements of Fannie Mae’s policies and procedures, and should be complied with in the event of discrepancies between information provided by this service and the Guides.
